The Ritz-Carlton Hotels in Half Moon Bay

The hotel environment is first-class, and the rooms are very comfortable after the new renovation. It is the most beautiful coastline and the best resort hotel in Half Moon Bay. However, when checking in, I encountered a white female receptionist who was a little unfriendly. We originally booked a large bed bay view room for 7740 yuan. She said that it was behind the main building and the golf course could only see a little sea view. If we are willing to pay an extra 125 US dollars, we can upgrade to a front sea view. My husband paid according to her instructions, but when he went upstairs, he found that it was a double room in the corner, and there was no sofa or desk in it. The bathroom was large but there was no dressing table. It turned out to be a disabled room. When my husband went to negotiate, she still lied to us, saying that none of the rooms had these furnitures, and the photos on Ctrip were from before the hotel was renovated. Now all the rooms are the same, and they could only send us a small table. We were very angry and felt that she did it on purpose, and that it was clearly discrimination. We directly asked to find the manager to complain and informed Ctrip customer service. Ctrip asked us to negotiate on our own first. Fortunately, my husband speaks very good English, and after arguing with reason, we successfully changed the room and upgraded it to a sea view room with a balcony. Later, the manager even wrote a letter of apology in person, which really reflects the service attitude of a top luxury hotel. So let me remind everyone, be careful of racial discrimination with ulterior motives when traveling abroad, and be sure to argue with reason if you encounter such a situation.