Romantic Hotels in Ha Long

The hotel itself was great - clean, big and luxurious rooms - but may be better to wait until all the repairs are completed to enjoy the 2 swimming pools, fitness centre and even the hotel room balcony. Some distance away (but walkable) from Sun World entrance but since we were looking for a relaxing stay, we were good where we are with a nice view of the bay and the cable cars crossing over the water.

Very good hotel. The reception staff was extremely nice and helpful. We had a lot of questions because we had an emergency new planning in Hanoi and they answered all our concerns . The room was clean and spacious. The breakfast was correct.

Although classified as a 4-star luxury hotel, no concierge service was available and we had to transfer our luggage ourselves to the room. Only two front desk staff members were there, who did everything. There was no travel agent to provide travel or cruise information or services in Halong Bay. The breakfast spread was limited to selecting from the 2-3 options a day in advance, which was not a 4-star menu. The room provided was a two-room suite with an attached kitchenette, which had a cooking stove, but no cooking utensils or even plates for serving. Even a basic necessity like a microwave to heat food was lacking. There was no hot water facility for washing utensils. The air conditioning was not centralized, but independent units in each room. The bedroom size was very small, with barely any space to open the wardrobes. Overall the two-day stay experience was not as comfortable and luxurious as one would expect in a 4-star accommodation. There was no rooftop swimming pool or bar and in fact, we were told that there is nothing much to explore on the higher floors. Our accommodation was provided on the 14th floor.