Tuisuneo Royal Kenz

Unusually for me I am starting this review while I am actually still in the hotel! And the best that can be said is that, it is what it is, it is acceptable, but only because it was a late availability break for £400 if I had paid well over the £1000 peak season rate I would be furious. The hotel is billed by TUI as authentic Tunisian but the feel is of a Disney Epcot take on what Tunisia might be like and is overall a very contrived atmosphere. The rooms are a little tired as is the rest of the hotel, I actually paid for a room upgrade to a superior room, and ended up in a scruffy room at the back overlooking a main road, the traffic noise was very intrusive made worse by the locals racing high powered motorcycles up and down until the early hours. The acoustics in the public areas are such that it amplifies the noise to a high level making conversation in the lobby bar almost impossible and finding a quiet corner for a quiet drink and a chat all but impossible. I ended up using the American bar which was quiet and comfortable with a nice atmosphere but not part of the all inclusive package so I paid for the privilege . It turned out that the main reason for the noise was that a local youth football tournament was being held, over 400 contestants and their family's checked out on Sunday afternoon and it is now much quieter and more civilised. The food was OK at best, limited choice so far, the options at every meal is very limited unless you like Tunisian food ( I don't) mostly chicken, stewed beef, liver or tuna. Overall the hotel is to be fair a reasonable 2* and for what it is, it's probably acceptable. The issues start with TUI's description Classification and the fact that their name is over the door. Much more is rightly expected from the brand than this hotel. It fails on almost every level. Catering is poor, housekeeping is poor, general upkeep and maintenance is poor, location ( a 10 minute walk from the beach) is not great. Although to be fair they do mention this. From loose tiles on the floor to mould in the bathroom and strands of wire sticking out of the sun parasol at eye level, the maintenance appears to be none existent To be honest for the price it's OK but I paid a very budget price for a very budget last minute holiday if it's cheap and you are prepared to "get what you pay for" then it's fine otherwise spend a a little more and avoid this one

The hotel was lovely, housekeeping lady made sure pur room was cleaned every day,always nice and fresh,except for 1 day when the was off and the supervisor was 9n,room was not cleaned ..The restaurant was nice and clean,staff always made us feel welcome,food was nice,if you didn't like something there was always something else,,The desserts were amazing. I wasn't feeling to good after coming back from our trip to the saraha, and the staff were concerned and made sure that I had food sent to my room. Went above and beyond for us..

After visiting various resorts in Tunisia over the past 20 yrs with the exception of Djerba we have a good understanding of the culture, locals, hotels and the offerings from many of the other hotels. Without doubt, RK falls well below par on many other hotels of a similar rating and those even less. Positives- Staff are extremely plesent and will go over and deyond to make your stay welcoming and enjoyable which is replecated in many resorts and hotels we have found. Hotel grounds are clean and well presented but could do with a revamp and a bit of decorating in some areas. Pools are kept clean and treated accordingly ever morning. Rooms are acceptable however definitely outdated and could do with a revamp but are cleaned on a daily basis to a good standard. Spa area is well worth a visit and exceptionally priced for 3 hrs of treatments. Areas of improvement - Food. This is without doubt a bone of contention with many of the guests that were there end of Feb early March 2025. At best is lukewarm, bland and extremely repetitive. Not once did we witness a child's section which we have never witnessed before in any Tunisian hotels. Drinks both alcohic and none alcoholic are again without doubt sub standard and this alongside the food is an area that ideally needs to be addressed. All that said, it will not put us going to Tunisia again but most definitely not the Royal Kenz. There are an abundance of hotels that offer an higher standard in some of the areas which we see as lacking to bring the RK upto a similar 4star level and these should be explored before finally deciding on your choice. 1 such place that truelly offers 5 star service with exceptional food and drinks is JAZ Tour Khalef.

We went to the Tui Suneo Royal Kenz Hotel for our first time in Tunisia as a family of four. The hotel was clean and it wasn't so crowded as it's not peak season. The staff were so polite and helpful as we arrived at 11pm and though the restaurant was closed, they made sure we ate something before we headed to bed. They were a total lifesaver when I realised I brought the wrong charging adapter for my phone so they lent one for me to use on my stay (a European two pin adapter for those wondering). My sibling and I had a room to ourselves and our parents another but, they were further down the corridor from us and so the staff were very accommodating as they let us move into the room next to our parents the next morning once they had it prepared for us. I was very grateful as not many hotels would do something like that. I should note the room we moved from and into were exactly the same so it may have been okay on that occasion as it wouldn't have affected anyone's booking. The rooms were very clean and have very comfortable beds and the bathrooms were very clean too. I have no complaints except for that the rooms were a little old fashioned and it didn't provide a kettle for making teas and coffees like other hotels and they provided a mini fridge but, it was empty. Also if you're looking to iron your clothes, you have to pay for their laundry services, they won't give you an iron so you can do it yourself, you have to give the clothes that need ironing the day before and they'll charge you per item, prices vary depending on the item of clothing. The food at the hotel was wonderful, they had lots of different world cuisines to try and the wait staff were so kind and polite ensuring we were satisfied with our meals, our tables were clean and our drinks were filled. I would mention that depending on how you had booked your holiday, you might be entitled to a free meal at the A La Carte restaurant which we had unfortunately missed out on as weren't aware that it was included so, I would contact the hotel beforehand to see if that's included in your holiday. The Tui rep at the hotel was wonderful, letting us know of the places we can do and how much to pay for them and also giving us safety tips as well which was very helpful. If you're going to the port, I'd recommend getting a taxi or wearing comfortable shoes like trainers as it's around a 30-40 minute walk from the hotel and we severally underestimated the walk but, the second time around it was fine. There's a spa and a hairdressers within the hotel which you'll have to pay for separately for their services. I did use the spa and got a little package which included massages, sauna and steam which was very relaxing. I had also had the Keratine treatment to my hair too and I think they did a pretty good job. We booked some excursions with Joseph who works within the hotel but, I think his company is seperate to tbe hotel we thought it would have been safer and he'd be able to give us l

Amazing hotel, fabulous food, lovely staff. Entertainment team are best we have ever seen. Me Bean, Madi, Memo, Katty, Speedy and Sherif went above and beyond to keep everyone happy. Plenty of food suitable for all. Waiters very attentive. Clean surroundings, no problems with getting sunbeds. Lovely clean beach. Excursion guys by the pool were great. Have re booked for next year. Thank you all for an amazing holiday.

Well what can I say. Best holiday we have ever had. The room was clean and other than one small mishap with the towels being forgotten all was fantastic. The animation team are amazing and all bring such fun and character to the entertainment.