The Serene House
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou

The Serene House

Opened in 2024
No.20 of Premium Hotels in West Lake
Building 19, Huangniling, Xihu District, Hangzhou, Zhejiang, China, Xihu District, Hangzhou, Zhejiang, China
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We Price Match
hotel overview picture
Last booked 13 hrs ago
China travel essentials
Varied breakfast
Airport pick-up available
Sparkling clean
Easy to reach
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Amenities
Public parkingFree
Priority airport pick-up
Library
Tea room
Restaurant
Cafe
Taxi booking service
Priority airport drop-off
All Amenities
4.8/5
Excellent
Wow se superb beautiful hotel like 👍💜💜💜💜💜
All 288 Reviews
Surroundings
Metro: Huanglong Sports Center
(2.9 km)
Metro: Gudang
(3.5 km)
Airport: Hangzhou Xiaoshan International Airport
(33.8 km)
Airport: Deqing Moganshan Airport
(40.9 km)
Train: Hangzhou Railway Station
(8.8 km)
Train: Hangzhou East Railway Station
(14.1 km)
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Rooms

Guest Reviews

Services & Amenities

Policies

Executive Suite
8

Executive Suite

1 King bed
70m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Deluxe Double Room
6

Deluxe Double Room

1 King bed
47m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Courtyard Queen Room
5

Courtyard Queen Room

1 King bed
55m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Detached Guest Room (Suxin)
6

Detached Guest Room (Suxin)

Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Bedroom 3:1 King bed
141m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Room Details
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Special Room
5

Special Room

1 King bed
34m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Multi-level Family Room
5

Multi-level Family Room

2 King bed
94m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Room Details
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Deluxe Room (2 Beds)
4

Deluxe Room (2 Beds)

2 Single bed
47m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Courtyard Suite
8

Courtyard Suite

1 King bed
71m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Superior Double Room
4

Superior Double Room

1 King bed
38m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Courtyard Twin Room
4

Courtyard Twin Room

2 Single bed
55m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Guest Reviews

4.8/5
Excellent
288 reviews
Verified Reviews
  • Cleanliness4.8
  • Amenities4.7
  • Location4.7
  • Service4.8
Average for similar properties in Hangzhou
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 10, 2024
Wow se superb beautiful hotel like 👍💜💜💜💜💜
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 10, 2025
It’s perfect~ Definitely one of the best experiences The location is very good, close to West Lake. It is quiet and the room is large and clean. People who are very demanding about a clean environment can definitely stay here with confidence~ Every spot in the room is kept very tidy, even the bathroom doesn’t have any water stains at all. It’s really amazing! ! Meticulous service ~ Add the butler on WeChat to reply at any time and give thoughtful itinerary suggestions The hotel also has bicycles and you can ride nearby at any time to truly experience the relaxing and quiet environment and breathe in nature 🍃 I really like the breakfast arrangement of sea cucumber millet porridge. The first meal of the day must be healthy, light and nutritious. The room also comes with a complimentary afternoon tea for two. It is very exquisite and good for taking photos. It tastes very good. What I like most is that the butler will ask in advance what kind of tea you like. You can brew your own tea in the room and experience the tea ceremony. Such a quiet environment is very suitable for vacation. Escape from the hustle and bustle of the city, be undisturbed here, and enjoy peace and comfort. Every service staff is very qualified, polite and enthusiastic Answer every question carefully and provide many solution references This makes the guests feel very warm~ Looking forward to staying again and thank you to all the staff
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 11, 2025
The community manager Xiyang's service is very professional, thoughtful and polite. The front desk is enthusiastic ❤️🔥The welcome tea is very delicious. The housekeeper Shanshan is beautiful. Xiaochun, the check-out speed at the front desk, is very fast! It is a treasure hotel worth recommending. I will come again next time!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 6, 2025
The hotel is very good, beyond expectation! Thanks to the housekeeper Xiyang. He contacted me before check-in to understand the check-in situation and prepare in advance. I was upgraded to an executive room for free when I checked in. The hotel is in a good location, and it is within walking distance to the West Lake Scenic Area, Hangzhou Flower Garden and Maojiabu, which is very convenient. The breakfast at Sishiji is also very rich, and the set meal tastes very good when ordering meals. I recommend the lakeside afternoon tea and dinner in Maojiabu nearby, and the West Lake rowing boat is 180/boat.
Original TextTranslation provided by Google
C‍h‍a‍n‍g‍s‍u‍n‍b‍a‍b‍a
April 5, 2025
The suite is very spacious and bright. It is different after the renovation. I like the modern and simple style. It is very clean and tidy. The only drawback is that the toilet is cold and there is no smart toilet cover. The hotel is in a good location. The Longjing Road Scenic Area is just outside the door. Hangzhou Huapu Garden is opposite. The restaurant's food is good. The color, aroma and taste are delicious. The service attitude is good.
Original TextTranslation provided by Google
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
March 29, 2025
This time I stayed at Hangzhou's home, Yinhu Yunshe, and the experience was perfect! Stepping into this paradise, the lake and mountains, green trees and flowers complement each other, and the sound of birds singing makes the soul calm instantly. The design of the homestay is unique, the room is spacious and bright, and every detail shows quality. The large floor-to-ceiling windows bring the beautiful scenery outside the window into the room, so you can enjoy the beauty of nature without leaving home. The service is impeccable, the staff is warm and considerate, from the communication before check-in to check-out, they are caring throughout the whole process, and also gave welcome fruits and souvenirs. The most happy thing is that you can also copy the sutra, which is comfortable. I will come again next time.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 28, 2025
Located in the core area of ​​West Lake, it is within walking distance of the scenic spot and has convenient transportation. The community environment is quiet and surrounded by green plants, integrating modern design with Jiangnan charm, and providing a comfortable living experience. The apartment is transparent and well-lit, the butler's Western-style service is considerate and thoughtful, the surrounding facilities are mature, and life is convenient. It is a rare livable choice by the West Lake, suitable for people who pursue a balance between nature and the city.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 22, 2025
The hotel is located in the West Lake Scenic Area, which is convenient for travel. The housekeeper Xiaojie upgraded the room to an executive suite. The room is spacious and free fruit was given. The housekeeper service was warm and thoughtful, and he answered all questions. A richer breakfast would be perfect.
Original TextTranslation provided by Google
K‍u‍n‍t‍a‍i‍p‍i‍a‍o
March 21, 2025
The facilities are first-rate in terms of cost performance, front desk service, environment and facilities, housekeeping service, and the room is very large after the upgrade. It is very comfortable to stay. Special thanks to the manager Xiyang for recommending us the tourist attractions around West Lake. It is superb. The beautiful souvenirs given to us during check-in are simply the best service. I really feel the enthusiasm and hospitality of Hangzhou people. I will stay here again next time I come to Hangzhou, and I will also recommend friends to Yinhu Yunshe!
Original TextTranslation provided by Google

Services & Amenities

Restaurant
Conference room
Restaurant
四时记
Style: A la carte
Cuisine: Chinese, Local
Open for: Breakfast, Lunch, Dinner
Special dietary options: Vegetarian
Ambience: Modern
Dining options: Reservations available
Business hours: [Mon - Sun] 07:30-20:30
More Amenities
Internet
Parking
Public (not only for guests) is available On-site parking. Reservation needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Activities
Public Areas
Cleaning Services
Business Services
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs can be added, but extra beds cannot be added.
Fees for cribs are not included in the total price. For details, please contact the property.

Breakfast
TypeWestern, Chinese
StyleSet menu
Opening hours[Mon - Sun] 07:00-10:30 Open
AgeFee
Children 17 years old and under
Free
Adult
Set menu:CNY 168.00 (approx. AED 84.62) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the number of rooms you book. The charge is CNY 500.00 (approx. AED 251.84) per room.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Frequently Asked Questions

What are the check-in and check-out times at The Serene House?

The check-in time at The Serene House is 14:00 and the check-out time is 12:00.

Does The Serene House have a swimming pool?

No, The Serene House doesn't have a pool.

Are pets allowed at The Serene House?

No, pets are not allowed at The Serene House.

Does The Serene House provide breakfast?

Yes, Guests staying at The Serene House can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese.

How much does it cost to stay at The Serene House?

Prices at The Serene House are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to The Serene House?

The closest airport is Hangzhou Xiaoshan International Airport, and it is about 55 mins from hotel by car (33.8 km).

What is the cancellation policy for The Serene House?

The cancellation policy for The Serene House varies depending on the type of room and booking conditions.

Does The Serene House offer airport transfer services?

Yes, The Serene House offers airport transportation for guests. We suggest you call ahead to confirm details.

About This Property

Nearest AirportHangzhou Xiaoshan International Airport
Distance to Airport36.25KM
Nearest Train StationHangzhou East Railway Station
Distance to Train Station14.11KM
Nearest Subway StationHuanglong Sports Center
Distance to Subway Station3.31KM
Average Price FromAED1583
Hotel Star Rating5