Mercure Hotel (Hangzhou West Lake)
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Mercure Hotel (Hangzhou West Lake)
No.3 Zhonghe North Road, Gongshu District, Hangzhou, Zhejiang, China
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Mercur Hotel Hangzhou West Lake Lakeside is located in the West Lake Lakeside Business District, adjacent to Hangzhou Carry Center, Wulin Yintai, HubiYintaiB1 and Hefang Street. It is within walking distance to the First Hospital of Zhejiang Province, the First Hospital of Hangzhou and the Obstetrics and Gynecology Hospital affiliated to Zhejiang University. It is about 1.2 km away from West Lake and about 800 meters away from the Fengqi Road subway station.Show More
We Price Match
Last booked 58 mins ago
Highlights
Ideal location
Varied breakfast
Superb views
Parking availableAmenities
Gym
Public parking
24-hour front desk
Luggage storage
Restaurant
Cafe
Taxi booking service
Service robots
All Amenities
Property Description
Mercur Hotel Hangzhou West Lake Lakeside is located in the West Lake Lakeside Business District, adjacent to Hangzhou Carry Center, Wulin Yintai, HubiYintaiB1 and Hefang Street. It is within walking distance to the First Hospital of Zhejiang Province, the First Hospital of Hangzhou and the Obstetrics and Gynecology Hospital affiliated to Zhejiang University. It is about 1.2 km away from West Lake and about 800 meters away from the Fengqi Road subway station.
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4.7/5
OutstandingLocation is great. Staff are friendly and helpful. Breakfast is good.
All 2,748 Reviews
Surroundings
Metro: North Zhonghe Road
(640m)
Metro: Fengqi Road
(910m)
Airport: Hangzhou Xiaoshan International Airport
(27.9 km)
Airport: Deqing Moganshan Airport
(37.1 km)
Train: Hangzhou Railway Station
(2.9 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
8
Executive Queen Room
1 Queen bed
23m² | Floor: 17-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Superior Double Room
1 Queen bed
23m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Superior Room (2 beds)
2 Single bed
23m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Honorable Lake-View Deluxe Double Bed Room
1 Queen bed
23m² | Floor: 17-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Executive Deluxe King Room
1 Queen bed
23m² | Floor: 17-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Honorable Lake-View Twin Room
2 Single bed
23m² | Floor: 15-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Deluxe Double Room
1 Queen bed
23m² | Floor: 10-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Deluxe Room (2 beds)
2 Single bed
23m² | Floor: 10-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Standard Double Room
1 Double bed
18-22m² | Floor: 5-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
4.7/5
Outstanding
2748 reviews
Verified Reviews- Cleanliness4.7
- Amenities4.7
- Location4.7
- Service4.8
Average for similar properties in Hangzhou
bravemoony
January 15, 2025
The hotel was easy to reach and quiet. No noise. It has gym and lots of convenient restaurants nearby. The lake and temple are relatively easy to reach. We had troubles with a guest in the laundry room and the staff solved the issue professionally and in a friendly manner. I really appreciate their help.
Anonymous User
February 4, 2025
Every time I visit Hangzhou, I always stay at Mercure! Clean and meet the standard. Nice location in between the shopping area and not too far from the west lake. The staffs are so nice and kind! I didnt take pictures of the hotel! But i always and will always stay here whenever I visit Hangzhou!
Guest User
January 6, 2025
Location is ok. Nearest MTR is around 1km away. Hotel is reasonably priced.
Derrick Phuah
January 8, 2025
Location is great. Staff are friendly and helpful. Breakfast is good.
Benjamin
January 7, 2025
It was very clean, big and spacious. Staff were friendly and helpful.
Tristan.
November 3, 2024
Nice service, friendly staff & clean space. I left a clothing item and the staff helped to send it to my address free of charge!
shyller
November 4, 2024
I recently had the pleasure of staying with my family, and I must say, it was an outstanding experience. The hotel's commitment to accessibility, exceptional staff, and cultural values truly impressed us.
*Wheelchair Friendly:*
The hotel's infrastructure is thoughtfully designed to accommodate guests with mobility needs. The ramps, elevators, and room amenities ensured seamless navigation for my father, who uses a wheelchair. The accessible room was spacious, well-equipped, and meticulously maintained.
*Staff: Friendly and Helpful*
The housekeeping staffs went above and beyond to make our stay comfortable. When my father accidentally created a mess in the room, the housekeeping team promptly responded with kindness and efficiency. Their warm smiles and willingness to help were genuinely comforting.
*Respect for Elders:*
What struck me most was the hotel's inherent culture of respecting older adults. From the gentle assistance offered by staff to the thoughtful amenities provided, it was clear that they value and honor its senior guests. This attitude permeated every aspect of our stay, making my father feel valued and cared for.
Jonathan Tee
October 19, 2024
The room is clean. The receptionist is friendly, even though they dont understand english but they really tried to help using translator.
Guest User
September 22, 2024
Hotel was very profit driven and compromised deeply on customer satisfaction . An additional request such as placing my family in adjacent room required a top up as they insisted to move us to a more expensive suite, which was unprecedented in all previous hotel stayed in. Other hotels would gladly upgrade us for free without asking for additional $.
Second, each room required a separate mainland phone line which again was a frivolous charge. No other hotel required a phone number to register, let alone additional charge for using the same phone number for 2 different rooms. To them, they saw customer as a means to extract as much profit as possible.
Cleanliness was passable for a 4* hotel but the soap and shampoo bottle smelled stale. Room was cramped, even after paying for a more expensive room. But, room services were good as the attendant and robot brought items up promptly upon request.
In conclusion, there were better hotels at the same or cheaper rate, so I would not consider Mercure in the future.
Services & Amenities
Most Popular Amenities
Gym
Public parking
Additional charge
24-hour front desk
Luggage storage
Restaurant
Cafe
Taxi booking service
Service robots
Wake-up call
Wi-Fi in public areas
Free
Laundry room
Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Public (not only for guests) is available On-site parking, and Fees may apply, CNY 10.00 (approx. AED 5.07) Hourly. Limited parking spaces Reservation not possible
Public parking
Additional charge
Transportation
Taxi booking service
Front Desk Services
Tour and ticket booking service
Safe at front desk
Luggage storage
Wake-up call
Concierge service
24-hour front desk
Express check-in and check-out
Food & Drink
Cafe
Room service
Lobby bar
Health & Wellness
Gym
Public Areas
Elevator
No smoking in public areas
PA and sound system
Non-smoking floor
Ventilation system
Service robots
Cleaning Services
Laundry service (on-site)
Dry cleaning
Laundry service (off-site)
Laundry detergent
Clothes steamer
Laundry room
Facilities for Children
Children's slippers
Children's bathrobes
Children's toothbrushes
Business Services
Postal service
Safety & Security
CCTV in public areas
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:CNY 58.00 (approx. AED 29.38) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositNo deposit required by the property
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 2018
- Number of Rooms: 272
Mercur Hotel Hangzhou West Lake Lakeside is located in the West Lake Lakeside Business District, adjacent to Hangzhou Carry Center, Wulin Yintai, HubiYintaiB1 and Hefang Street. It is within walking distance to the First Hospital of Zhejiang Province, the First Hospital of Hangzhou and the Obstetrics and Gynecology Hospital affiliated to Zhejiang University. It is about 1.2 km away from West Lake and about 800 meters away from the Fengqi Road subway station.