Guest User
March 1, 2025
I chose this hotel on Ctrip mainly because it was newly opened not long ago, and secondly, I thought that the services of a newly opened hotel would be relatively better. After checking in, I found that there were still some problems. For example, there was no clear explanation for the Internet access in the room. I called and asked and only found out how to connect the day before yesterday. Second, the front desk clerk was unprofessional. He could not give satisfactory answers to the questions asked. He was perfunctory. He was talking to other guests at the front desk while answering the phone. He told me my room number at the beginning, but asked me if I was a guest with another room number when he answered me later. If they could not handle both sides, they could tell me to wait or ask the guests at the front desk to wait. They made random room numbers. The experience was very bad. It is recommended that more service training is needed. The overall environment is OK. After all, it is a newly opened hotel. The linens are relatively new, and the toiletries are also good.
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