Shangri-La Hangzhou
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Shangri-La Hangzhou
No.16 of Scenic Hotels in West Lake
No. 78 Beishan Road, Xihu District, Hangzhou, Zhejiang, 310007, China
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Shangri-la, Hangzhou is located along the north shore of West Lake on Beishan Road, and it is located in the UNESCO World Heritage Site. The hotel occupies 40 acres of rolling hills and lush greenery. There are many famous West Lake scenic attractions that are within a short walk. The hotel is a 5 minutes drive from downtown, a I5 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. The ideal location makes it the finest place for business and leisure travelers.Show More
We Price Match
Last booked 1 hr ago
China travel essentials
Currency exchange
Most card payments accepted
Easy to reach
Airport drop-off available
Superb viewsShow More
Amenities
Hiking
Executive lounge
Gym
Private parkingFree
Priority airport pick-up
Car rentals
Tea room
2 Restaurants
All Amenities
Property Description
Shangri-la, Hangzhou is located along the north shore of West Lake on Beishan Road, and it is located in the UNESCO World Heritage Site. The hotel occupies 40 acres of rolling hills and lush greenery. There are many famous West Lake scenic attractions that are within a short walk. The hotel is a 5 minutes drive from downtown, a I5 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. The ideal location makes it the finest place for business and leisure travelers.
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4.5/5
GoodThe concierge by the name Sky Shao was very attentive and helpful. Keep up with the good job. 👍
All 3,879 Reviews
Surroundings
Metro: Huanglong Sports Center
(2.9 km)
Metro: Gudang
(3.6 km)
Airport: Hangzhou Xiaoshan International Airport
(32.4 km)
Airport: Deqing Moganshan Airport
(37.4 km)
Train: Hangzhou Railway Station
(6.6 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
8
Family-friendly Suite
Bedroom 1:1 King bed ● Living Room:1 Bunk bed
72m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Garden-view Room-King Bed
1 King bed
35m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)
1 King bed
36m² | Floor: 4-6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Suite - With View
1 King bed or 2 Double bed
72m² | Floor: 5-6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
2-bed Room With Mountain View
2 Single bed
35m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Garden-view Room-Two Beds
2 Single bed
35m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Deluxe Lodge Enjoyment
1 King bed or 2 Single bed
35m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
9
Cute Family Room
1 King bed or 2 Single bed
37m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Queen Room With Mountain View
1 King bed
35m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Garden Deluxe Room - Near Lake
1 King bed
35m² | Floor: 4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Deluxe Room - Mountain-View
1 King bed or 2 Single bed
36m² | Floor: 4-6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Lakeside Joint Living Room
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
72m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Pleasant Goat And Big Big Wolf Family Room
1 King bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Deluxe Room (2 Beds)
2 Single bed
35m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Octonauts Family Room
1 King bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
11
Executive Suite
1 King bed
72m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Garden Deluxe Room - Near Lake, Garden-View (2 Beds)
2 Single bed
35m² | Floor: 4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)
2 Single bed
36m² | Floor: 4-6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
4.5/5
Good
3879 reviews
Verified Reviews- Cleanliness4.5
- Amenities4.2
- Location4.6
- Service4.6
Average for similar properties in Hangzhou
Beige Cai
January 20, 2025
The Shangri-La Hangzhou has provided me with legendary service. When I asked operator for a thermometer to check if I got a fever, they sent it to me very quickly. I measured the temperature and the staff watched it. As soon as she got downstairs, she shared the case to Front Desk Mgr.. Soon after, I received a call from the manager. She asked me if I need fruit to increase VC, and 4 waters. Moreover, she said that all medicine from Concierge can be sent to my room. I was deeply moved. Thanks to the FO Team, and I am grateful to stay with you again.
Kooi Hin
October 29, 2024
Classic, very nostalgic. we had very warm stay there. Old school still ageless and priceless.
Location is unbearable, walk out… there u go, the beautiful lake, 西湖.
Above all, the breakfast buffet was simply wonderful. We were craving for western breakfast after so many local dishes. We enjoyed it so much, had it in al fresco way, with breezy chilly open air. Soft sun shining down on us and the foods. Still vivid the memory even after so long coming home.
The only suggestion is to improve the afternoon tea. Must get to the same par with the breakfast.
leowu2014
January 28, 2025
Very close to the lake with 20 meters
The facilities are too old with bad smell
The service is very excellent
Guest User
February 15, 2025
A hotel with history. It is a little old but still a great stay. The staff are friendly and the food is very tasty.
ONG LEA CHING
December 13, 2024
The concierge by the name Sky Shao was very attentive and helpful. Keep up with the good job. 👍
Akshay
October 15, 2024
Property is seemingly turning a bit older. Especially carpets were very dirty and rooms lacked the typical ‘Shangri La’ vibe. Excellent location and great breakfast spread though.
Wai Yee Loh
October 16, 2024
The counter staff speak very good english. Were able help me adequately. Staff were responsive to our needs. Truly held up to the Shangri La brand.
There was a bird with a sharp voice which may be rather irritating.
Han Sern
January 15, 2025
Well done, and well prepared for our wedding anniversary celebration. We will be back!
Veronica Sweety
May 31, 2024
Old hotel but has strategic location, good service, good breakfast, and one the staff forget the name serve at coffee garden has excellent service.
Services & Amenities
Most Popular Amenities
Hiking
Executive lounge
Gym
Private parking
Free
Priority airport pick-up
Car rentals
Tea room
2 Restaurants
Cafe
Taxi booking service
Priority airport drop-off
Additional charge
Station pick-up service
Conference room
Multi-function room
Secretarial services
Playground
Childcare service
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Bicycle rental
Executive lounge
Gym
2 Restaurants
Conference room
Multi-function room
Playground
2 Restaurants
咖啡苑·自助餐(杭州香格里拉饭店)
Business hours: [Mon - Sun] 06:00-22:30
杭州香格里拉饭店·香宫
Cuisine: Chinese
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:00
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Taxi booking service
Priority airport pick-up
Car rentals
Bicycle rental
Station pick-up service
Priority airport drop-off
Additional charge
Station drop-off service
Additional charge
Business Services
Conference room
Postal service
Fax/copying service
Wedding service
Multi-function room
Secretarial services
Multimedia display system
Front Desk Services
Currency exchange
Tour and ticket booking service
Safe at front desk
Bellhop
Luggage storage
Wake-up call
Concierge service
VIP check-in service
24-hour front desk
Express check-in and check-out
Languages Spoken
English
Chinese
Food & Drink
Cafe
Room service
Public Areas
ATM
Elevator
No smoking in public areas
Smoking area
Gift shop
PA and sound system
Non-smoking floor
Executive floor
Executive lounge
Ventilation system
Garden
Health & Wellness
Gym
Hiking
Activities
Tea room
Close to Animals
Cleaning Services
Laundry service (on-site)
Dry cleaning
Ironing service
Facilities for Children
Playground
Childcare service
Children's meals available
Children's slippers
Children's bathrobes
Children's toothbrushes
Children's toys
Kids' board games/puzzles
Books and videos for kids
Accessibility
Accessible rooms available
Handrails on stairs
Safety & Security
CCTV in public areas
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | CNY 350.00 (approx. AED 177.73) per person per night Extra crib: Free |
Children 3–17 years old | CNY 350.00 (approx. AED 177.73) per person per night |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours [Mon - Fri] 06:00-10:00 Open
[Sat - Sun] 06:00-10:30 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–11 years old | CNY 92.00 (approx. AED 46.72) per person |
Children 12–17 years old | CNY 184.00 (approx. AED 93.44) per person |
Adult | Buffet:CNY 184.00 (approx. AED 93.44) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 1984
- Renovated: 2009
- Number of Rooms: 198
Shangri-la, Hangzhou is located along the north shore of West Lake on Beishan Road, and it is located in the UNESCO World Heritage Site. The hotel occupies 40 acres of rolling hills and lush greenery. There are many famous West Lake scenic attractions that are within a short walk. The hotel is a 5 minutes drive from downtown, a I5 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. The ideal location makes it the finest place for business and leisure travelers.
The hotel has 198 beautifully appointed guestrooms and suites located in the West Wing. Horizon Club rooms are tastefully designed to complement the beautiful natural setting, and it dedicates to provide to all business and leisure guests with a comfortable enjoyment.
From an intimate conversation to a large banquet, the restaurants at Shangri-La, Hangzhou present an array of dining options ideal for any occasion. Sample the dynamic international buffet at Coffee Garden, authentic Hangzhou cuisine complemented with a Cantonese selection at Shang Palace.
Shangri-La, Hangzhou offers a wide range of facilities for conferences and social functions. 8 meeting and function rooms can cater for anything from intimate banquets to international gala events.
The hotel offers a superbly equipped Fitness Centre, steam bath. Outdoor tennis courts are also available.
The hotel has 198 beautifully appointed guestrooms and suites located in the West Wing. Horizon Club rooms are tastefully designed to complement the beautiful natural setting, and it dedicates to provide to all business and leisure guests with a comfortable enjoyment.
From an intimate conversation to a large banquet, the restaurants at Shangri-La, Hangzhou present an array of dining options ideal for any occasion. Sample the dynamic international buffet at Coffee Garden, authentic Hangzhou cuisine complemented with a Cantonese selection at Shang Palace.
Shangri-La, Hangzhou offers a wide range of facilities for conferences and social functions. 8 meeting and function rooms can cater for anything from intimate banquets to international gala events.
The hotel offers a superbly equipped Fitness Centre, steam bath. Outdoor tennis courts are also available.