Hanoi Center Silk Classic Hotel & Travel

This hotel really is as charming as it looks. The location is central in the Old Quarter on a busy but not noisy street, with a handy ATM and Circle K mart just nearby. You can easily walk to eateries, coffee shops and some of the main tourist attractions. Miss Hannie and her team were very attentive to our needs, offering choice of room for free upgrade, helpful information about local tourist options, organising our onward trip and providing us with a snack bag for that trip. We were happy with the accommodation at the price we booked for but I have seen it advertised at much higher prices on other occasions and wouldn’t have paid that price for it, so do check your value for money at the time of booking compared with similar properties. I wouldn’t recommend the massage place just across the street but there are plenty of others close by.

Great location, situated in the middle of the old quarter, this place is walking distance to many sight seeing spots, cafes, bars and food places. There’s also a handy Circle K mini mart conveniently located just along the road, a few seconds walk away for any snack and drink needs. I cannot fault the staff at this place, their service was great and they were extremely attentive, communicating pre-arrival and helping us to organise airport transfer when checking-out. The lobby and dining area are also decorated very nicely, providing a nice welcome to the hotel. As for the rooms, the cleanliness was not to a great standard. The shower grout and tiles are covered in mould and shower head was extremely dirty. Our air-con also kept intermittently going off and we kept having to reset by removing and re-inserting the room key. I also did not realise when booking that this hotel offered rooms with no window, which is unfortunately what we landed with given our late check-in when arriving to Hanoi. If I had known this was a possibility, I would have paid a bit extra to ensure we had access to a window and fresh air or alternatively chosen another hotel. The hotel was pretty cheap, but even in terms of value for money I would have expected a better standard of cleanliness in the bathroom and access to a window. Some areas definitely need a little bit of TLC.

This has been the best stay we've had in Vietnam. The staff went above and beyond to ensure that we had the most comfortable & fulfilling stay in Hanoi. Miss Hannie and her team were the most caring and helpful staff we've ever experienced. I would 100% come stay here again and highly recommend anyone visiting Hanoi to stay here as the location is also perfect. We were very sad to leave, thank you again Miss Hannie

Stayed here for nearly a week using it as a base for trips to nearby region. Loveliest staff always made our return special. Used their trips and really enjoyed them all. Ha long bay 4* was lovely! Felt like royalty. Ninh binh was packed (day trip) but overall really enjoyed and would recommend! Sapa was beautiful- hotel were amazing when we had an issue with our bus! And these tours all had vegan options. Overall loved our stay at the hotel- lovely hotel, great location and upgraded us when they could. And will definitely return whenever we’re in Hanoi in the future!

We are just about to check out from our 8 night stay at this lovely hotel. Our stay has been great. The staff are amazing; friendly, chatty and helpful. They go out of their way to ask about you and seem genuinely interested. We had a balcony room which was fitted out with no more, no less than we needed. Functional aircon, comfy bed and pillows, great shower and fridge. The fridge was pre-stocked and anything used is payable on departure, likewise the basket of goodies on the unit. Prices are fair. We didn’t eat at the hotel so can't comment on the food. The location was great! Right in the heart of things in the Old Quarter and easily walkable everywhere. I wouldn't hesitate recommending this hotel at all. NB....A lot of hotels in Hanoi have similar names and I've noticed that some reviews on some hotels have been submitted against the wrong hotel. Check pictures if you can, to make sure you're seeing the right review for any hotel you look at.

Had such a great stay! The staff are extremely helpful and booked us a spot (very last minute) and pulled some strings to get us on Ha Long bay cruise with the best room. Organised everything for us, transfers to airport afterwards even booked our flights etc and was so accommodating. Went above and beyond. The room at silk centres was very clean and great value for money and perfect location close to lots of food, clothes, activities etc.