Novotel Hotels in Hanoi

This is a hidden gem in the midst of the old quarter. A part of Hanoi where a myriad of shops selling a huge range of goods exists next to Hanoi's seemingly endless coffee shops. In very European architecture These small shops are bustling throughout the day. The hotel is nestled comfortably up a side street accessible via both stress, though only one is used by taxis. The staff are extremely friendly and make it their business to ensure the traveller is well looked after. Rooms are clean and come with a stocked fridge with Beer and soft drinks. The air conditioning is superb and in near 40C heat it is so welcoming. The balcony is large. Almost a second room in itself. Sit on the balcony in the evening during a thunder storm and watch the light show in the night sky...tremendous. With the balcony walls being solid, privacy is guaranteed as is safety...not going to fall off this. Breakfast is a pleasant mix of western and Asian. Cold cuts or cooked food. Eggs done by the chef to order. The hotel has a small travel desk so do ask about places to visit. Staff are very knowledgeable. Top tip: get the GRAB or BE app to book your taxis and avoid cab hailing....the risk of being scammed is very high. One final thought...not far is Railway Street. I won't spoli it....go and find out what happens. Get a daily timetable of trains. It is an experience. Highly recommended.

Stayed here for a bussines trip but still, I got the chance to really enjoy my stay. The hotel is like brand new and is located at a perfect spot where I could explore all of the Old Quarter. And the staffs were amazing too, especially Stella. She helped us a lot, took lots of her time try to answered all of my silly questions, and made my boring breakfast more enjoyable. Just can't thank her enough. Overall, this hotel is where you should stay if you want to feel what it's like being in the heart of the Old Quarter. I will comeback soon.

The service and hotel was wonderful. The hotel staff went out of the way to ensure we got the best service, especially the guy name Huyen at the concierge. It was my birthday and they surprised me with a cake which was very nice. Overall, I highly recommend this hotel. Although it is costly per night, their service is worth every cent spent.

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

Jade Orental was our first stop in Hanoi after an 18 hour trip from the US. We were a group of 17 people. The General Manger Mr. Do and his staff welcomed us very well on arrival with a efficient check in process. The hotel is located in a great area (we were walking around after midnight and felt safe). Breakfast spread was excellent and food tasty with lots of variety, customer service was very good, rooms were well appointed and bed very comfortable. Felt at home and very welcomed. Would definitely go back there again. Thanks to everyone for making our stay there great.

Impressive entrance with a short walk to anything you might want/need in Hanoi. Check-in was a breeze when we arrived mid-afternoon. The lobby on Level 1 and restaurant on level 2 are opulent and well-served with competent and English fluent staff. The room I had was well presented, very clean and well-serviced. Great pillows!! Small, but functional bathroom with a great two-way shower. Money can be exchanged at reception at around market rate. The breakfast on level 2 has something for everyone. Vietnamese, western and excellent pastries. Fresh fruit and a great noodle bar. The wait staff and chefs are expert and can create pretty much anything on request. The room service menu is spartan but reasonably priced and well presented and delivered hot. Pasta, pizza, burgers and (of course) Pho. For those not familiar with Vietnamese coffee, fasten your seatbelt before trying. This beverage will wake the deepest sleeper in seconds. Concierge services are effective and non-intrusive. There is a mini-supermarket about 100 metres from the front door where you can find that razor you forgot amongst other necessities. This hotel is brilliantly located near the lake, which is a great location for a stroll. Within a five minute walk you can find pretty much anything that you can think of. There is a roof top bar and pool on level 10 and, to be honest, this was a little disappointing. The pool works, but the surrounds are a little tired and could do with an upgrade. Not a showstopper by any means. The lifts work, the electricity is 100% available and the wifi is fast and consistent. The laundry service is fast and reasonably priced. If you want to outsource laundry, there are several services available close by for USD$1.50 per kilo. My team of 3 stayed here for 12 days and very much enjoyed the facilities and hospitality. I would stay here again any day of the week!!

Score 11/10! Very good experience that over my expectation! The most impressive part of the whole stay would be the sincere service from the front desk! From the very beginning their service would surprised you~ the Doorman welcomes you with a very good smile and help you deal with luggages. Welcome drinks serve while waiting for the check-in. After that a very handsome front-desk officer--Yu, help us introduce nearly every attraction of Ha Noi and famous restaurants as well. Sincerely thanks to Yu's kindness and assistance(also free room upgrade~). Also the infrastructure of the hotel is satisflying, from the roof bar, you can see the sword lake and also the most central view of old quarter. Breakfast with nearly 5-star standards. Highly recommend for tourists visiting old quarter!

Its classic elegance and legendary hospitality create a truly exceptional stay. The spacious rooms and indulgent spa ensure a relaxing and comfortable stay. The picturesque gardens with the largest swimming pool in the city offer a welcome respite in the heart of Hanoi. Its location next to Thu Le Lake is perfect for exploring the city's major sights. Highly recommended