Atour properties in Harbin

The front desk staff asked me to scan a QR code and register for something, claiming it was a mandatory requirement from the public security bureau. Only after I strongly pushed back did they admit it wasn't actually compulsory. I later found out it was just to sign up for some kind of hotel account. For a nationwide chain like Atour, this kind of incident is definitely an isolated problem with this specific branch.

it locate far from metro but easy to find Didi. room is very clean and also provide free porridge, laundry room. whic is great for long trip. it cost also very reasonable.  heat water is super super fast, i mean it hot within 2 sec!!!! trust me!. however for my lack of experience, i try to make my room have some cool air (26 degree) but it seem cant and i dont know how to adjust it 😅 so my night is quite hot. but most experience is great

On my trip to Harbin, I chose this hotel because it's very close to the train station and the Museum Metro Station on Line 2. There's also a large shopping area nearby for dining. They even included two days of breakfast. The A.T. House service and room quality were truly exceptional, no complaints there. When I checked out, I accidentally left a comb in the room. It wasn't expensive, but it had been with me for many years. A meticulous housekeeper found it, and the front desk staff called me to arrange for it to be sent back via SF Express. A special thanks to Shu Yan and Lin Xiaoxiao at the front desk. This small act really highlights their excellent service. I'll definitely be a returning guest if I have the chance to visit again! 🥰🥰

Atour Hotel is really nice. The front desk service is friendly, the rooms are clean, and most importantly, the transportation is very convenient to go anywhere. You can get to popular check-in spots such as Central Street and Sophia Church by taking a taxi for the starting price. The transportation is really convenient.

This hotel just remind me japanese hotel with its cleanliness, neat, practice and you get everything you need when travel. More value because the room also big. Washing machine n dryer was so good. The front desk so kind. Free water bottle as many you need. And zhongyang street just next to it.

The front desk lady warmly served tea, and the room was impeccably clean, allowing for a pressure-free deep sleep. The bathroom had a wet/dry separation, the toiletries were of high quality, and thoughtful amenities like a tea set and tea bags were provided. The breakfast offered a rich and varied mix of Western and Chinese options that never repeated. The 24-hour laundry room and robot room service were incredibly practical. Every staff member greeted guests with a smile and was responsive to every request, making for a truly warm and considerate experience. Whether for a business trip or leisure travel, it's a comforting haven that I've come to cherish. It has become my top choice for accommodation, and I will definitely be back!

Location: The hotel is located in Nangang District, near Harbin West Railway Station. It's a 300-meter walk to the Line 3 subway station, and Wanda Plaza and Jinjue Vientiane City are nearby. The location is excellent. Facilities: The lobby is quite spacious and bright. We booked a twin room, and it was very roomy. The 1.35-meter twin beds are perfect for a family of three. It's the usual Atour quality; the beds and pillows are soft yet supportive, very comfortable. Hygiene: Impeccable, I trust Atour's standardized management. Service: The front desk staff were all very enthusiastic. After all the praise, as usual, I have to mention a few drawbacks. The hotel is located within an office building, with Atour occupying several floors. Several floors below are Hanting, and there are other hotels upstairs. Since the elevators are shared, they look a bit old and worn. Another point: I asked a staff member for an extra pillow (repeatedly emphasizing it wasn't a throw pillow, but a sleeping pillow, because we have a ten-year-old child who needed one). The staff member came once and brought a baby buckwheat pillow. I explained again that it was for an older child and we needed a standard pillow. The staff said they would go look for one but then never followed up. I didn't bother to argue further. Attached is a photo of the view from our room. It's lively outside, but the room has excellent soundproofing.

Must give Atour +10086 points! ‼️ This Atour truly lives up to my careful selection. The location is excellent, with complete amenities nearby. The hotel is situated on high ground, so our room on the first floor (and I'm very happy with the first floor! It feels very secure) wasn't damp at all. The hotel is very clean, and the environment is comfortable and elegant. Special shout-out to the two young ladies at the front desk, another +1000 points! The first one recommended delicious barbecue across the street. The other front desk staff had cute dimples, was very sweet and gentle, and gave my son a croissant-shaped keychain that he absolutely adores. 🥰 Harbin is a super friendly city. Our trip was rushed, and we missed visiting the Unit 731 Museum, which is a shame, so we'll have to come back again next time. 💜

Really amazing! Staying at this hotel's five-story store, I felt full of sincerity from the beginning of the door. The lobby is clean and bright, there is no smell at all, the carpet in the corridor is also flat and clean, and there is no dust and debris at all. The room was full of details, the sheets were white and flawless, the countertops, toilets, and showers in the bathroom were all polished brightly, and there was no dirt on the floor drain. The facilities are also very new, the mattress is just soft and hard, the quality of toiletries is online, and the hot water is fast and constant. The service staff is more warm and thoughtful, responsive, and greeted with smiles throughout the whole process. This stay experience is full, and I will choose this one next time!

This was my first stay at Atour, and overall, I had a fantastic experience. The aromatherapy scent was lovely, the room layout was thoughtfully designed, the facilities felt high-quality, and they clearly put effort into their selections (the tea in the mini-fridge was delicious!). The room was also spotlessly clean. The large reading room was bathed in sunlight, and it's the first time I've seen a hotel curate its book collection with such care. The breakfast was varied but not overwhelmingly so, offering both Chinese and Western options that were fresh, tasty, and presented cleanly. The hotel's service was also excellent. We checked in late at night, and the front desk staff was energetic, efficient, professional, and very friendly. They even upgraded our room. In the morning, a staff member called to ask if we wanted to extend our stay, and when we said no, he thoughtfully added, 'No rush, check-out is at 2 PM…' If the hardware of a hotel is a necessity, then the quality of its service truly defines whether a hotel has a heart. My classmate always stayed here and consistently recommended it, but staying here myself, I now understand their fondness and trust in Atour. Staying at Atour feels like being cared for during your travels.