Harbin Shanheyue Hostel (Sofia Plaza store）

The price is really cheap, the location is good and it is convenient to travel near the Sovereign Cathedral, and the sanitary conditions are average.

Very bad experience 1️⃣ No hot water, no room change, waited from 9 o'clock to 11 o'clock the next day. 2️⃣ There was a strong smell of pets after entering the room 3️⃣ The air conditioner kept ringing, and I couldn't rest well all night 4️⃣ The problem was raised at 9 o'clock on the night of check-in, but after no result, I was told at 11 o'clock that everyone here had gone off work and the leader could not be contacted. We asked for a check-out but could not get a refund, only 50 yuan 5️⃣ The attitude was very bad. After I chose to call the police to defend my rights the next day, the refund of 50 yuan was revoked. It was funny that someone was short of 50 yuan ‼ ️ They kept saying that they would contact the leader tomorrow to give us a satisfactory answer, but the satisfactory answer the next day was "We have stayed for one night and cannot get a refund." We wanted to change the room but they didn't let us leave and didn't refund us. Now they say we are staying so we can't get a refund? What is this? Our check-in time was from 8:00 to 12:00 the next day. There was no hot water at around 9:00 that night. After being informed, we asked customers to repair it in various ways, including taking videos and doing this and that. We cooperated throughout the process. We paid to enjoy ourselves, but no staff helped us throughout the process. We took a whole day of trains to come here, which was very cooperative. After trying all the assistants to no avail, we chose to check out and change rooms, but were refused. ❌ At 11:00 the next day, the aunt came to repair the water pipes, and we had one hour to check out. May I ask if your repair is to help us solve the problem? And you said we refused the repair. This is your attitude

It's pretty average and doesn't quite match the description. It's said to be a tatami, but it's actually just a mattress on the floor. There's no door to the bathroom yet. When I take a shower, the legs are ventilated and cold. The water from the water heater can be cold for a while and scalding for a while. , the trash can still smells of cigarette smoke, the whole sanitary environment feels dirty, the bathtub inside is sealed, and you don’t want people to use it at all. It is just a decoration, and the faucet for washing your face is very small when you turn it to the hot water side. Water flow, the name of the hotel is not called this at all, it is simply too ordinary and ordinary.