Country Inn & Suites Hotel Harbin Railway Station Central Street Pedestrian Street

The front desk at check-in helped with the upgrade and kept dealing with the bracelets. I don't know how to clean the room. There were long hair and disposable chopsticks. Liyi should be a chain. Why did it make such a mistake?

The front desk was very welcoming, the room was very comfortable, I liked the hidden lock very much, it made me feel safe, the toilet and shower were separated, the bed was very comfortable, and I had a very pleasant stay. I would come here again if I had the chance, it is very close to the train station and convenient for travel.

As a local, I rarely give bad reviews to hotels and rarely pick on things. I just make do with what I can. However, Liyi Hotel is really unforgettable for me. First of all, the night shift staff at the hotel front desk are very lax (maybe the leader is off work), the staff's uniforms are not neat and they use dirty words, and even use dirty words when talking to guests on the phone. The room is not very clean and there are many cleaning problems. See the pictures for details. The temperature of the room we were given is 27℃, and the room cannot be ventilated with windows. There is only a useless fresh air system. Because the room is too hot, I turned on the air conditioner and found that it didn't work well. I called the front desk to tell them that the outdoor temperature in Harbin is too low. The air conditioner is working, but the air conditioner outdoor unit cannot operate normally for cooling (then you didn't say anything)? Because the room temperature is too high and I can't fall asleep, I asked to change the room. The front desk told me that I must pay the difference or I can only live in the original room type. I thought I would check out tomorrow morning and just make do with one night. Later, the room temperature rose to an outrageous 29℃. When I went to the front desk to communicate with the front desk staff, they even had a cigarette in their hands when communicating with the guests! ! ! (I don't know how your hotel management trains its employees) Because the room was too hot to cover myself with a quilt, I asked for a quilt cover to sleep. The hotel staff didn't even know where their own linen room was. They searched for a long time and got me a bed sheet... Finally, after contacting Ctrip customer service, the hotel changed my room late at night. The amazing thing is that the air conditioning in the new room worked very well. So what did your hotel front desk say before that the air conditioning couldn't start due to low outdoor temperature? An April Fool's joke? I know that it's not easy for front desk staff, so I didn't argue with the front desk. But if your hotel operates like this, I believe you don't really want to do a good job of the hotel. Maybe the hotel leaders used to work in other industries? Come to challenge the hotel industry?

The hotel has an elegant environment, clean and tidy rooms, and comfortable bedding, which makes people sleep well. The service attitude is warm and thoughtful, and the front desk lady carefully answers various questions. The breakfast is rich and varied to meet the needs of different tastes. The location is convenient and the surrounding facilities are complete. Overall, this stay experience is very satisfactory, and I will choose this hotel next time!