Harbin Hulan District Hotels

Very satisfied with my stay! The room is comfortable and clean! The service from the little girl at the front desk is very enthusiastic! The cleaning lady’s service is attentive and meticulous! Like!

I don’t know if I can complain to the hotel front desk here. 1. I booked an hourly room from 11:00 to 15:00. When I arrived at the hotel at 11:40, I was told that the only remaining double bed room with a window had not had time to be cleaned. If I needed to wait, I would have to wait for more than 30 minutes. Asked me if I would be willing to change to a king bed room without a window. If the reserved room is no longer available, what does it mean to automatically change the guest to a second-rate room? Or I wouldn't be so angry if you told me that you would refund the price difference if you changed to a windowless room. 2. I reasoned with him and said that you should prepare in advance. But the front desk insisted that in his system, I booked a 20:00 check-in, and that there was a problem with my intermediary platform (that is, Ctrip). I showed him my order on Ctrip, and he said that I should go with it myself. The platform is determined. May I ask? Is this how you solve your problem? Do you authorize the platform and ask the customer to resolve the inconsistency with the platform content? 3. I originally had an exam today and wanted to rest for an hour in the hotel, but the attitude at the front desk was very bad. I think if this happens, should I at least say sorry to the guest first?

The first impression of the hotel is very good! The room is well-lit, clean and tidy with a wide view. It's a fully intelligent hotel with complete facilities including a small refrigerator and a smart toilet. There is also a huge TV. In terms of service attitude, the ladies and brothers at the front desk are warm and polite! Lastly, my favorite thing about it is that there’s a huge dressing table, like the ones used by celebrities in photo shops. You don’t have to stand while putting on makeup anymore. It’s so female-friendly!

Xiao Liu's service attitude is very good. The room is clean, tidy and comfortable. The experience is very good. It is convenient to travel and take a taxi.

這家酒店太讚了！房間乾淨整潔，床品舒適，服務人員熱情周到，位置優越，出行十分方便，強烈推薦！ 酒店環境優雅，設施齊全，早餐豐富可口。工作人員服務態度好，入住體驗超棒，下次還會選擇這裏

I just said one thing, I booked a big bed room, we three people, there is a child, stayed for two days, the room with a breakfast roll, I am a gold card. This way, both people can eat breakfast, children are free, communicate with the front desk before going to the meal, tell us to go directly to the restaurant to eat, go to a fat woman, say no, the room is a breakfast roll, I said I am a gold card, I can also eat, and then communicate with the front desk, she still does not listen, Just say one person, like a **. I went to the front desk again, and I was allowed to eat after I finished. The next day I went down with my child and said that my daughter-in-law ate. I was speechless. I stayed for two days. The hotel restaurant service was simply poor. Home, too many times, everyone carefully considered.

The front desk staff, the service attitude is very good, the decoration is very smart, warm and thoughtful, for the sake of the guests, the indoor environment is warm and comfortable, very clean, the room sound insulation effect is very good, the breakfast is also very rich, in this small place, there can be such a good hotel, the boss is also very careful, To make every customer satisfied, come to Hulan to stay in the store, choose Luwan Hotel [strong][strong][strong]

The newly opened hotel in 2024 has a very comfortable environment and the corridor is filled with the aroma of camellia. The whole house is equipped with smart home, smart toilet, electric curtains, central air conditioning, carpets throughout, and the hair dryer has not even been unpacked. It is a rare accommodation experience recently. The front desk service is very attentive, courteous and able to provide customers with the greatest help. There is a large living room and rest area on the first floor, as well as vending machines, which is suitable for stopping and resting before going out. The hotel has a large parking area, so you don't have to worry about parking. Those who want to take public exams in the surrounding areas can consider driving here to stay. It is only 20 minutes away from the university town and is very cost-effective.

The hotel experience is really great. As soon as I arrived in Harbin, I went straight to the hotel. The beautiful lady at the front desk upgraded me to a view room. The environment is very good. The children especially like the parent-child room. It is next to the oceanarium and water park. I played indoors for a day today. It was not cold at all. There is a shuttle bus to pick me up. It is really home away from home. Happy ❤️

My recent hotel stay was so good that I couldn't help but share it with you. First of all, I was attracted by the warm atmosphere from the moment I stepped into the hotel lobby. The lobby is elegant and modern, giving people a homely feeling. The front desk staff was very enthusiastic, greeted me with a smile, and completed the check-in process quickly and efficiently. They introduced the hotel's facilities and services in detail, which made me look forward to my upcoming stay. After entering the room, I was amazed by the scene in front of me. The room was spacious and bright, beautifully decorated, and every detail showed the high quality of the hotel. The bed was soft and comfortable, which made me sleep well all night. The bathroom facilities were also very complete, and there was plenty of hot water, so I could enjoy the pleasure of bathing. The hotel's breakfast was also a highlight. The restaurant offers a rich and diverse breakfast selection, from fresh fruits, hot drinks to various exquisite snacks. I especially like their homemade bread and juice, which tastes delicious and makes people linger. In addition, the location of the hotel is also very convenient. It is located in a busy area in the city center, surrounded by many shopping malls, restaurants and attractions, and it is very convenient to travel. Whether walking or taking public transportation, you can easily reach your destination. Throughout the stay, the hotel staff always maintained a warm and thoughtful service attitude. Whether asking for tourist information or solving some minor problems, they were able to provide timely assistance, which made me feel very caring and at ease. In short, I was very satisfied with the experience of staying in the hotel this time. Whether it is room facilities, breakfast options or service attitude, it shows the high quality and care of the hotel. I will not hesitate to recommend this hotel to my friends and look forward to staying again next time.