JW Marriott Hotels in Harbin

This hotel is ideally located in the centre of the city, near to all the main shops and restaurants. You can also walk to St Sophia's cathedral. This place has a lot of charm and character! TV didn't seem to have any movies or anything beyond the regular channels but it was nice and comfortable. The set breakfast was ample and tasted good - it looks as if they have abandoned the buffet style. Staff cannot speak much if any English but I can speak enough Chinese and they were friendly. Overall it is clean and worth it for the price.

We were delighted to find that our room was spacious and provided ample space for us to relax and unwind. The reading lounge in the room was a lovely addition, allowing us to enjoy some quiet reading time. The bathroom is spacious and clean. The check-in staff were friendly and willing to assist us with any inquiries or requests we had. The helpfulness and courteousness made the check-in process smooth and welcoming. Convenient Location: The hotel's location was truly advantageous, as it was within walking distance of Zhongyang Street, which is known as Asia's longest pedestrian street. This central location allowed us to easily explore and enjoy the vibrant atmosphere of Harbin. The inclusion of breakfast buffet and afternoon tea was a delightful addition to our stay. The hotel offered a decent selection of food during both meals, ensuring that we had a satisfying start to our day and a pleasant afternoon treat. Staff at the restaurant were always attentive and ready to assist us. They provided excellent service and ensured that our dining experience was enjoyable. Their attentiveness added an extra touch of warmth and hospitality to our meals. City Tour Arrangements: We were pleased to discover that the hotel had a local tour arranger at the lobby near the reception area. Ms. Tong Tong, the tour arranger, proved to be extremely helpful in organizing a private car for our city tour. She ensured that our preferences were taken into account and made valuable suggestions for places to explore. Professional and Polite Driver: Our driver for the city tour, Mr. Gwu MiAn, was exceptional in his professionalism and attentiveness. He took us to the places we wanted to visit and made sure we were comfortable throughout the journey. His kind and polite demeanor, coupled with his provision of water to keep us hydrated, added an extra level of comfort to our city tour. Overall, our stay at was memorable and enjoyable. The spacious rooms, clean bathroom, helpful check-in staff, convenient location, inclusion of breakfast buffet and afternoon tea with decent selections, and the attentive restaurant staff all contributed to a positive experience. We highly recommend this hotel to anyone visiting Harbin and seeking a comfortable and convenient stay.

When we arrived, we didn't really get a great energy instead we were welcomed by a lady who greeted us like as though our arrival was a disappointment to her. We feedback to the manager and she changed her attitude. But the experience was sort of tampered with because of that. They also have costumes below that you can wear around the lobby or even in your own room. Note that many costumes are not in good condition (Torn, Zipper not working). Overall the experience was still not too bad given its a historic hotel, and the elevator was cool.

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

Very nice rooms and good breakfast. Location a little in the middle of new town construction sites. The mall 10 mins walk away is great for shopping and restaurants. The hotel restaurant only offered breakfast but it was ok to order deliveries in. Hotel is slightly weird in that it’s also seems to be a neo natal staycation hotel with many nurses and families members hanging out in corridors at all times of night. Main issue with the rooms was that they were 28 degrees C and there was no way to cool them down slightly to be able to sleep well. Opening the windows didn’t help and the hotel aircon was understandably set to heating the room - maybe something they can think about. Nice hotel and a good stay- just didn’t sleep well.

We spent three nights in this hotel and found it to be a little further from everything we wanted to see and do, but that did not make our stay any less pleasant. The staff were attentive and incredibly friendly. The hotel looks out on a lovely pond that is frozen sold in winter and covered with a thick layer of snow. A perfect playground for young and old alike. Catching a Didi from the hotel is also fairly easy as it isn’t stuck right in the centre of the ice festival activities.

A renowned international hotel, everything is superb but the room price in northeast area seems extremely High. I had some issue with my prebooked hotel Haute, so I decided to stay with Ritz to ease my tension. Upon check-in at Ritz, the reception asked me what time is good for cleaning the room, even though I replied 10am, i did not expect they knocked my door right on the clock, this gave me the pressure I have to leave my room for them. Maybe not enough customers in the hotel? Also hotel staff sent me 4 cans of soft drink one evening?? I would be much happy if they could give me a bottle of Kvass, anything belongs to Harbin.

We booked 2 rooms for 2 nights in December. The rooms were standard. We were allocated rooms that faced the main st. So, it was noisy with cars honking and people talking. There was a beef noodle shop within walking distance from the hotel. The restaurant is close to a 7-11. I recommend guests to this hotel when visiting Harbin. Breakfast was good enough. However, there were not enough tables during peak hours of breakfast time. Other than that, I would recommend this hotel to anyone who is planning a trip to Harbin. It's affordable, close to tourist attraction, and staffs were willing to help although their English was limited.

This is a very decent hotel, close to the main tourist area and lots of restaurants within a few hundred metres distance. The room was very warm and clean. The staff were very polite and acted very quickly upon our requests. We didn’t use the cafeteria so we cannot comment on the quality of the food, but it seemed to have quite a comprehensive selection of food even if it was just Chinese style breakfast. For the price you pay, breakfast should be included there was no coffee in the room, only tea. In any case, they were very kind and gave us a small present upon our departure.