Mercure properties in Harbin

I tried to book this hotel last summer, but it was peak season and I couldn't get a room. This year, my trip was later, and I managed to book two rooms easily. When checking in, the short-haired lady at the front desk, who I assume was a manager, was incredibly helpful and upgraded both our rooms – instant great impression! The tall gentleman also kindly offered us three glasses of water. By the way, the night before, my friend booked a different hotel across the street. After staying there, I really felt the difference – and it wasn't just a small one. The service attitude and response speed were completely different experiences. Choosing a HUAZHU hotel is definitely the right decision. As for this hotel: the breakfast was good, with a decent variety; the location is excellent, making it easy to catch a taxi; and the rooms were clean and comfortable. The staff on the third floor were very friendly and always greeted us. However, there was one small issue: in the room I stayed in with my child, I could hear a continuous low-frequency humming sound from the bathroom. Once we fell asleep, it wasn't noticeable anymore, though. I haven't asked my friend if their room had the same issue. Overall, I'm very satisfied and will definitely stay here again on my next visit!

The room was spacious. Check-in was very fast, and everything was well-prepared. The breakfast was excellent, and the facilities were top-notch. The gym and laundry room are both open 24 hours. Plus, food delivery is handled by robots, which adds a great layer of security. The front desk staff were also incredibly helpful and let us borrow items. Highly recommend!

The environment is good, and the breakfast selection is rich. The bedding is comfortable, and the location is excellent. However, the air conditioning in the room is a bit noisy, and you might have to wait in line for the laundry room in the evening.

I have to give a thumbs up to this hotel! As soon as I entered the room, it was very clean, and the sheets and duvet covers were fresh and crisp. The hygiene was impeccable. The bed was large, and I had a very comfortable stay. I'll definitely come back next time!