Premier Inn Harlow North (Harlow Mill)

Thank you for a really pleasant stay! The reception staff were really efficient and helpful (I believe the young lady was called Rosie). It was rather busy on arrival and everybody was dealt with in a swift and professional manner. I would recommend this location to any friends and family.

We come down to see family and get away a bit Lovely welcoming staff and helpful for all our needs It's set on a lovely location next to river with beautiful areas to walk nice restaurant on sit and losts of things to do locally Highly recommended for the price

Clean and welcoming rooms with a wonderful view. Excellent service, impeccable and friendly staff (especially Rosie). Two unforgettable days of my life. In short, an almost mystical experience. Absolutely worth repeating as soon as possible.

Reception team were amazing! Helpful, friendly and they go above and beyond! Particularly Rosie who made my stay so much easier - she booked me in and showed me to my room making me feel very safe and accommodated - will definitely be booking again!

Cleaning sub-standard. Dirty shower curtain, skirting boards. Stained bedding. Room stank of stale cigarettes so bad that you breathed it in and the staff didn’t care less! Reception staff have a ‘can’t be arsed’ attitude. Breakfast absolutely awful! Not buffet, table ordering service. It was very small, stone cold and the worst breakfast we’ve ever had. Evening meal service was very slow, an hour between arrival and receiving our food. Tried to charge us the full bill despite having purchased meal deals.

Probably the worst premier inn I have ever stayed at. On arrival I asked to reserve a table at the restaurant which I was told would be done. On arrival at the restaurant I was informed there was no reservation. They refused to find me a table and actually said to go and find something to eat elsewhere. The room was dirty. Thick dust on the headboard and a grubby carpet where it had obviously not seen a vacuum cleaner for a long time. There were also splashes all up the wall next to the toilet. I did complain to premier inn about this and was given a £25 refund. Since then I have received a parking fine. At no point when I checked in did either of the two staff inform me or ask me for my car registration details. When I booked the room the website actually states free parking. I have now had to forward this parking fine issue back to premier inn but as of yet - have heard nothing from them. I have used premier inn for many years all over the country without issue. Two of my children even worked for them while they were students. My experience with this hotel in Harlow has been terrible and will make me think twice about using them again. Perhaps the travel lodge would be a better option.