The Old Cock Inn

The rooms are cozy, clean, and comfortable. The convenient location offers easy access to amenities. Guests enjoyed the plentiful and delicious breakfast.

We’ve eaten here many times before it was run by a different manager. Whilst waiting for the food to arrive it felt like we had been forgotten about so I went to ask at the desk for some more drinks. A lady kindly took our order but 15 minutes later no drinks. Our food was begun to be plated at 15.55 at 16.01 the first bell was rung by the chefs at the pass. At 16.09 our food was still not at the table the chefs had now rung the bell 3 times. And we had no drinks. When the food did arrive it was very nice but you could tell it had it been fresh it would have been fantastic. We all enjoyed the food. When the Lady came over I asked her who was in charge to which she replied herself. As someone that’s had many lovely meals there in the past; I mentioned that the food was waiting for a long time whilst the other members of staff was doing other things taking phone calls and polishing glasses etc…so I just wanted to inform them maybe it would be prudent to look after the people here and food that is dying at the pass. She became instantly annoyed and responded well it is under a hot plate…I outlined that you have great chefs producing great food and your wasting their hard work leaving it sitting for no reason and that at some point this will likely annoy your kitchen staff because the front of house is letting them down. The Manager couldn’t care about the feedback and didn’t listen to a word. The feedback was offered because I felt it was unfair on the kitchen staff having their food spoiled; the restaurant wasn’t even busy like it used to be so it seems the rot has set in. The Manager then when bringing a drink referred to me in a derogatory manner to another customer at the bar and I heard her. When challenged she laughed. I’ve never seen such dreadful customer service when trying to offer some polite feedback.

Writing on behalf of my son’s experience in trying to secure some bar work. He was told by the manager to come and do a trial shift on a Friday which resulted in him doing plenty of glass collecting, cutlery polishing and general other duties. All with the promise that the manger would sit and have a chat with him at the end of the night. - her promise! No chat, no feedback and therefore no work. Just a scam to get some free labour in. If this is how the manager run this place I will be avoiding and would advise other youngsters to avoid being conned.