Premier Inn Northampton West (Harpole)

We have stayed here at The Premier in Northampton quite a few times over the years. April 2024 was the last visit here. I was amazed to see the same tatty old furniture in use around the restaurant and bar areas from over a year ago. The staff were friendly, polite and helpful, which is a shame as the rest of the premises lets it all down. Premier Inn beds, whatever Premier Inn hotel you stay at are very comfortable. This whole hotel and dining area needs a total refurb, furniture as well, because where ever you look it is all rather shabby. The toilet in the room had a deep ingrained stain at the bottom of the pan. Areas around the room looked tired and in need of paint. The windows in the pool area of the bar had ivy growing up on the inside of the window frame. The roller curtains and cords were messy. What was amazing was that the pool table was plugged into the mains socket with the cable running on top of the carpeted floor. Health and safety would have had a field day! Are the managing staff not bothered by the appearance of the hotel where they work? Does nobody check these obvious items that I spotted straight away? We will definitely will not be coming back to this Premier Inn! !

The staff make this place, in particular… Audrey! Booked by work so little choice my end. But with a premiere inn, I can be pretty confident in getting a decent shower and a good bed. This hotel delivers on that front. What makes a premier inn special on the odd occasion though is the staff. And Audrey has been my shining ray of sunshine after a hard days work far away from home. A smile and good welcome on check in. Then, when heading for dinner I asked if they sold everyday items as I had a headache and needed some paracetamol. Unfortunately not; but Audrey went above and beyond and sourced me a fresh pack from her own person inventory. A decent stay and would recommended.

Smallest Premier Inn room I've ever stayed in. The bathroom was in need of a deep clean. Other guests stood in car park (outside rooms) revving car engines for over 20 minutes at 6.20am on a Sunday. Staff could have said something but didn't. Wouldn't stay here again.

Hotel a bit dated but generally comfy and well situated. A warm friendly welcome from Audrey who sorted a glitch on my wi-fi and made me feel appreciated when the hotel was busy and other guests needed help with various things. Will be happy to return again on business.

Ohhh my word- the entrance was cigarette central with ciggy boxes and the ends adorning the flower beds and entrance - the receptionist was helpful though so that helped. The room was extremely tired and worn. - hairs in shower - suspicious dirty mark on sink - luckily took my own towel as only one set - where the skirting and carpets collide was full of dust and in the corners cobwebs and damp - the edging on the dressing table was peeling off and caught my dress and threaded it - if you wanted a cup of tea or coffee you had to go to the reception to get the t bags or coffee - only 1 mug also It looks like the rooms are used for the builders of the new housing estates all week !!!! Would not recommend

Thank you to Audrey who went out of her way to make my stay good. She was friendly and listened to my requests even offering a room change to make me more comfortable. She was chatty and kind and so professional. Thank you for making another boring business trip a little better.