Premier Inn Hastings

Three weeks of torture. The hotel was being refurbished and there was constant noise from 0800 until 1800, seven days a week. Even on Bank Holidays. The water pressure was half what it should be so I was unable to use the shower. On several days there wasn't any hot water. I was refused a refund so I could leave. The room was uninhabitable during the day. The constant banging and drilling were at times unbearable. My formal complaint was fobbed off with a standard generic e-mail. It really was the stay from hell.

We stayed because it was the closest hotel to the hospital. The staff seem oblivious of this. They were short, seemed bothered by every interaction and unbothered by complaints. The water pressure was abysmal and they basically just told us "yeah we know there's nothing we can do". Offered nothing in the way of apology or compensation. Unfortunately we had to stay another night, which was worse due to noise from refurbishment in the rooms above, much worse quality of room and continued attitude from staff. In addition the fire alarm panel had a fault which was beeping the full time we stayed and not fixed. Concerning. It's fine. It's a premier inn. For all intents and purposes you know what you're going to get. But please make your staff aware that if they run a hotel near an ICU they need to communicate with compassion and patience. And that if you are offering a lower quality room with barely any running water, you owe your customers a partial refund because it is not as described.

We had a lovely time and the reception staff were warm and welcoming and very friendly to me and my family. The breakfast was a little bit over crowded but it was worth waiting for as the food was beautiful overall if you are looking for a nice hotel I pick here 5 stars

Positive - the bed was comfortable. The staff were pleasant. The petrol station opposite is cheap. Negatives (significant) - The room was freezing on arrival. It did heat up but took so long I ended up overheating as I fell asleep while it was still cold. The shower also did not work - it was cold and was literally a dribble that fell straight down onto the tap below so not feasible to wash in. I told the receptionist who apologised. I subsequently emailed but have had no response nor offer of any refund at all.

They say parking is Free only if you register. They don't tell you that at reception Signage in car park is very small and not lit very well the hotel is ok. breakfast was good parking is rubbish. but i will never be using Premier Inn again think this how they make extra money out of you

Large room, adequate bathroom, comfy bed, clean! Excellent staff both on front of house and in the restaurant and bar. They have a good sense of humour too. Stayed last year and the main meals have improved immensely. Very pleased,! Keep the current chefs!