Heathrow Inn Hotel

Over all good

Having paid through a third party, I received a series of poorly written emails from the hotel demanding further payment with threats of cancellation. The hotel have refused to answer calls from the booking agent regarding this. Having read the disgraceful reviews on this place, I can only assume the worst, and have now booked elsewhere.

To say this was the worst hotel experience of my life would be an understatement. As soon as I checked in. The person working the desk let me know that front door would be locked once I was checked in. Which was odd. After checking in and going to my room I discovered that the outlet doesn’t work. As I’m walking down to the front desk to let the person working the desk know. They tell me “Stay in your room!” Is this a Hotel or a prison? I let them know the outlet was not working. Which I need to charge my phone. And they offered no solution. And said they’ll look at it tomorrow. After being there for roughly 2 hours I left and chose to sleep on an airport floor rather than this place. If I could give it a zero star rating I would.

Sorry. Not for me. The most basic of rooms I have ever seen. No bedside tables. No chair or desk. Only one mains plug. View from window was onto a tip of rubbish and building materials. Bathroom had no shelves . Tiny sink with no plug. Didn't dare take a shower for fear of flooding the room. Could hear every word from the rooms next door. Cleanliness was very questionable. Didn't expect the Ritz, but the basics were sadly missing.

We stayed for 1 night and we were disappointed. We weren’t expecting it to be to Premier-Inn standard or anything, however we felt the quality of the room was below the bare minimum: there were stains in the bath, the tap was missing completely, there was no hand soap, and the beds were rock solid. Also, the bed sheets had a few stains and hairs on them. Now looking at previous reviews of the room, it’s a shame that the owners seem to not have taken on board any of the criticisms that have been left over the years to try and improve things, as it has a lot of potential to be a lovely place to stay.

I was booked in for 3 nights and what a mistake. The room was dirty, Toilet seat broken, shower head broken and hanging off. Signs of a water leak at some point as no skirting board, rusty pipes to a rusty dirty radiator and laminate floor was curling up. Electric cables taped up and dangerous. Broken handles on the windows, so you couldn't open them. Dark blue light in the bathroom so you couldn't see what you were doing.