Guest User
April 16, 2024
The check-in experience was not good. The breakfast was good, the ingredients were rich and fresh, and I also tasted the yam juice, which looked like milk. Parking was OK, and the underground garage instructions were relatively clear. The hotel is new, and the facilities are all OK. But the check-in experience was not good. First, when I entered the room, I found that the door of my room was wide open, which scared me. The front desk explained that the room inspector forgot to close the door after checking. I have never encountered such a mistake. Second, the hotel is tall and grand, but the restaurant is not open, and you have to go out to find food by yourself. There is only a small shop selling rice noodles nearby. I rushed here from Leye that day, drove 240 kilometers and visited the Little Three Gorges. I was very tired, so I had to take Didi to a fish restaurant marked on the map at the hotel front desk. When I arrived, I found that the store was dark and still selling boxed lunches. I had to change to a store I just passed by. It only takes more than 10 minutes to walk back to the hotel after dinner, which is not far. But it is inconvenient for travelers who are very tired on the day. Along the way, I saw that there are at least more restaurants near the Berman Hotel, and I regretted choosing the wrong hotel. The most annoying thing is the laundry room. The time limit is from 8 to 10 pm. I started drying clothes at 9, which took an hour and 40 minutes. I called the front desk to ask, but they said they would only close the door but not shut down the machine. I didn't expect that when I went to pick up my clothes at 9 the next day, the staff had already taken my clothes out of the dryer, so they were scattered on the ironing table. After I put them away, I returned to the room and found that a sock was missing. I went to the laundry room and found that the dryer was already working. Oh, okay, a sock was missing for no reason. I left the hotel in a bad mood and was too lazy to waste time negotiating! I suggest that the staff should not touch the guests' clothes. If they want to take them out, at least fold them and check them!
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