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Convenient location with easy access to both Autobahn and historic Heidelberg via tram stop just outside the door. Free, safe parking. Hotel owners trained in USA and speak fluent English. Unusual for a traditional German hotel, clean rooms are air-conditioned and accessible by elevator. Comfortable beds made for a great night's sleep. Wonderful breakfast included in price. Bar offers great food and astounding variety of spirits and cocktails. Car aficionados: take note of hood ornaments displayed in typically ”gemütlich” restaurant Stube. Wish we could have stayed for more than one night. Highly recommended!

The whole hotel is kept at 22 degrees C during winter. The rooms are even hotter at about 24C. This is T-shirt temperature. We didn’t pack any tshirts for our Germany winter vacation. The rooms a/c unit wasn’t working so got moved to another room that’s a/c also wasn’t working. Got moved to a third room that’s a/c was working but only to discover that it only blows hot air. I opened the windows to cool the room down but didn’t feel comfortable sleeping with the windows wide open all night (there are ledges connecting all the rooms on the outside and one can step out of the windows easily) so had to sleep with the windows on their cracked open setting which meant the room heated back up naturally to the hotels temp of about 24 C. Optimally sleeping temp is 68C. Hotel needs to keep the whole hotel cooler to make it comfortable. Breakfast was ok. Large selection but not worth the money because the quality isn’t great on a few of the items. Dried out pastries. Weird texture over cooked scrambled eggs. If you don’t get your room cleaned they offer a drink at the bar but in reality they just mean a coke or tea or coffee. The rooms are beautiful, well sized and quiet. The lobby is stylish. I wouldn’t stay again.

Facilities: Facilities are very good, breakfast is on the second floor Hygiene: This is not good evaluation. Very good, except for a small bug crawling on my hand, maybe because I live near the road and the beach and the floor is low. Environment: very good Although small, beautiful scenery and unique location Service: The front desk is very, very cute

This was my first stay at the Exzellenz Hotel and I was quite pleased. It is within easy walking distance of Bismarkplatz and the start of the Altstadt Hauptstraße. The room was very clean and comfortable. The bathroom was modern and updated. And the front desk staff were very helpful and willing to go the extra mile to give me the information I was looking for. The breakfast was typical of what you would expect from a German hotel and, overall, I was very satisfied with the value of my stay.

We are so glad we choose this hotel it was excellent. All the staff are professional and really friendly from the lady receptionist to the guy cleaning rooms to the guy we met at breakfast who seemed to be the manager. Nothing was too much trouble for them. The room was immaculate with comfortable beds. We were unsure about booking the breakfast but were so glad we did. There was a great range of food and the omelettes cooked to order were delicious. The parking and central location were great. We couldn’t fault it. It isn’t cheap but we felt it was worth it.

Nice, small, simple hotel with very clean and spacious rooms. The reception is occupied from 15 - 19 a.m. with a very nice and extremely helpful young lady. Outside these times, contact with the staff is made by phone, but we didn't have to use it, because everything was in good condition. In addition, there are also contactless possibilities for check-in and check-out (e.g. electronic check-in terminal). We had booked two rooms (double and three-bed rooms). The very spacious double room was marked with very interesting ”Winter garden”-flair through a series of roof windows was equipped with a small kitchen, but we did not try it except for the coffee machine. Unfortunately, it was a little cold in the room as the heating did not entirely warm the whole volume. In the three-bed room our children had been in the room. Also here there was enough room and a coffee machine. The hotel is located near a train station. From there you are in a few stations at the Bismarck Square and can actually discover all Heidelberg conveniently. For cars the city is rather nothing. Also around the hotel are parking defects. The accommodation has just two guest parking places, each for €14 per day. According to the reception, a temporary parking card would also be for the respective city area for €10 per day available. That's why we didn't care. In the immediate vicinity there is a pizzeria ”Da Baggio” that looks very comfortable but probably is also well frequented. In any case, there was no place for us spontaneously. A few meters away, but still walking well to reach, the pizzeria is ”Da Vinci”. Prices are high, but the food is very delicious. For saving guests there is also a bridge service nearby.

The surrounding environment is very good, the room is not too big, the entrance is the cloakroom and the kitchen, and then the living room, inside the bedroom is connected to the bathroom, there are shower gel, shampoo, conditioner, slippers, hot water bottle, and two free bottles of Saint Pellegrino. But the hotel does not have a parking lot. The clerk will drive a golf cart to take you to the public parking lot and then drive you back. The parking lot is 1 km away from the hotel.

Pro: -very nice rooms with good bed, nice shower and small kitchen for coffee and simple cooking - choose a room at one of the top floors so you have from the balcony a bit of a view - easy to reach from Heidelberg Hbf train station parking either in parking under hotel (8 euro) or for free on a few places on the street. Con: - this neighborhood South Heidelberg feels new and industrial so don’t expect to see the old town, but that’s easy to reach by tram or local train.

I think this is a Hotel that could be easily overlooked. It is on top of a parking garage. But once you take the elevator to the hotel it looks nothing like the dingy and grimy outside of the parking garage. It is most welcoming decorated. The hotel staff was very friendly and english is no problem (I wouldn't be surprised that even other languages are spoken by the staff). Our room was very clean and had a great view of the castle and some of the historic buildings surrounding the hotel. The breakfast had a great selection of German cold cuts, fruit, cheese and many other things. The close proximity to the middle of town and to the Funicular to the castle (and the Christmas markets) makes this a great pick. I will makes this my hotel of choice when I return to Heidelberg.

Stayed here for 2 nights. The location is excellent. Right next to the bridge and our room had a view of both the bridge from one window and the castle from another! Easily walkable to everything that a tourist may want to see. Our room included a loft with a single bed for our son, and he greatly enjoyed having his own little space. The room had plenty of storage space and was very clean. The decor was unique and felt like a cozy library, which we loved. Check-in and check-out were easy. Do note that you have to carry your luggage a bit from the street area. Breakfast was a buffet and all food was fresh with a good selection. We ate dinner at the restaurant, which was fine and decor was traditional German, but the atmosphere left a bit to be desired. If you're looking for a fun coffee/pastry spot (including excellent alcoholic coffee drinks), there is a wonderful spot across the street, full of locals with excellent staff - Casa del Caffe. A close spot for dinner with lots of locals and helpful staff is Vetter's. To summarize - greatly enjoyed our stay, would absolutely come back on our next trip to Heidelberg!