Ibis Hotels in Heidelberg

Luggage storage before check-in worked great and very courteous gentleman at the reception area. Telephone availability previously generated band, very ugly. Check-in itself was unfortunately rather sobering due to the change in staff. Also, immediately after check-in, a pushy bartender who wanted to mix cocktails for me. Unfortunately, that didn't go away when I went out to smoke and had to go through the ”lobby”. Hotel room unfortunately the stockiest of all, despite the most expensive costs on my trip. Huge TV, nice bed, great duvet, air conditioning, design equipment... but unfortunately completely impractical, so that there was not only space to unpack my suitcase and cosmetics in the bathroom. No, unfortunately the desk was so close to the bed that there were bruises when walking around. Big plus seen too late though. Kettle with instant coffee, milk and sugar/tea was available in the room.

First of all during this critical moments in the world due to the COVID 19 safety it’s out of great importance! This hotel has it, all personal where wearing masks and everyone is responsible. Very professional and friendly hotel personnel, I had a shower head problem and Hotel tech arrived in a min, replace it in the blink of an eye. I felt welcome safe and take good care of. With this review I would like to thank all the hotel stuff for doing such a great job and hope to see you again on my next booking.

Close Proximity to Heidelberg Hauptbahnhof (train station, just approximately 8 minutes walk). I am amazed at the complete furniture, even microwaves to cook our breakfast for the following day. More like an apartment than just a hotel. Nice stay

The whole hotel is kept at 22 degrees C during winter. The rooms are even hotter at about 24C. This is T-shirt temperature. We didn’t pack any tshirts for our Germany winter vacation. The rooms a/c unit wasn’t working so got moved to another room that’s a/c also wasn’t working. Got moved to a third room that’s a/c was working but only to discover that it only blows hot air. I opened the windows to cool the room down but didn’t feel comfortable sleeping with the windows wide open all night (there are ledges connecting all the rooms on the outside and one can step out of the windows easily) so had to sleep with the windows on their cracked open setting which meant the room heated back up naturally to the hotels temp of about 24 C. Optimally sleeping temp is 68C. Hotel needs to keep the whole hotel cooler to make it comfortable. Breakfast was ok. Large selection but not worth the money because the quality isn’t great on a few of the items. Dried out pastries. Weird texture over cooked scrambled eggs. If you don’t get your room cleaned they offer a drink at the bar but in reality they just mean a coke or tea or coffee. The rooms are beautiful, well sized and quiet. The lobby is stylish. I wouldn’t stay again.

The very high level of personal service at the Europaeischer Hof Heidelberg could not be any better. It's very consistent and makes any trip to Heidelberg more relaxing and fun. My first choice for any overnight stay in Heidelberg and I can highly recommend it. Looking forward to my next stay there - CVID permitting - hopefully soon.

Overall a very fine hotel. Staff was very helpful and friendly. Good location if you are planning on traveling by train or FlixBus since you are very close to their stations. The breakfast buffet is very extensive and well operated. We also ate once for dinner ate at the hotel restaurant and the hamburgers and fries are exceptional. (We had young adults in our group.) The Executive Lounge has a great view of the river if you have access. One warning. If you need an accessible bathroom, this is NOT the place for you. The showers are old school in a high wall bath tub. The other caution is the location is not adjacent to the Old Town. You may need to use buses, trams, or Uber/taxicab.

This hotel is in an historic building. The ceilings are high and our room was a deluxe double and very spacious. The breakfast buffet was delicious and had a wide variety of foods--from fresh baked bread, to make your own waffles, to cheeses, eggs and other foods. The staff at the buffet was very helpful and lovely. The hotel is well located just a few blocks from the Alstadt (old city) and it was easy to walk everywhere from there. It's also right next to the bus/tram station. However, a few things you need to know before you book this hotel. 1) The reception desk is only staffed until early evening. 2) Housekeeping is sporadic. We were there for 6 nights and the room was only cleaned once. 3) There is no air conditioning. We had a fan in the room and opened the windows and it was bearable at night, but not super cool. On a very hot day or night this could really be an issue. 4) With the windows open, it is really noisy, particularly because the bus and tram station is right across the street. 5) There is no shampoo or conditioner provided--only hand soap at the sink and body soap in the shower. However, there's a drug store across the street where you can get what you need. 6) There are small sets of stairs that you may have to go up and down on the floor where the rooms are. If you have mobility issues, try to ask about this when you book so that you get a room where this won't be an issue. We had a very nice stay, but those are things I would have liked to know before I booked, so I thought I'd include them in a review.

This is a very nice, business traveler type hotel. Room was very comfortable and clean. We had a couple of problems, though: 1) we reserved a room with twin beds, and we were given a room with the beds made up as one king bed—we couldn’t separate them and it was too late to get a different room; and 2) the lights in the hallway on our floor didn’t work until they were able to fix them the next morning (that was worrisome). There was some renovation going on which seems to explain the lighting issue. The hotel was about halfway between the train station and the old town, with a tram stop almost directly in front, so it was very convenient.

Das Hotel ist sehr abgewohnt und dreckig. Die Teppichböden sind verfleckt und stark verschmutzt. Der Zimmerservice ist total überfordert, sprciht kein Deutsch und muss seine Kinder zur Arbeit mitbringen, da wohl keine andere Betreuung möglich ist. Wir waren drei Nächte dort und hatten an keinem Tag einen Zimmerservice, außer am letzten Tag zwei Stunden bevor wir das Zimmer geräumt haben. Die Mitarbeiter sind überwiegend sehr unfreundlich und raunzig, wenn man Fragen stellt und nicht gleich alle Dinge z.B. beim Frühstück findet oder die Funktion aller Macshinen gleich versteht. Wir hatten Probleme am späten Abend mit dem Code die Eingangstür zu öffenen. Nachdem nicht nur wir, sondern auch drei weitere Familien keinen Zugang hinbekamen, haben wir die ausgehängte Notfallnummer gewählt, um dann sofort angeraunzt zu werden, dass wir ja wohl zu blöd seien und unsere Kinder nicht an die Technik lassen dürften. Problem war, dass wir wohl nicht alle Tasten mit dem gelichen Druck ausgewählt hatten und das System dann erstmnal eine Weile Pause macht und dies durch ein kleines rotes Licht anzeigt, was wir wohl nicht gesehen bzw. verstanden haben. Das Frühstück ist für den Preis von € 10,50 grenzwertig. Die Behauptung, dass hier 90% Bioware angeboten wird ist vermessen bzw. in keinen Weise erkennbar und nachvollziehbar. Das Hotel ist eigentlich nur eine bessere Jugendherberge und absolut unpersönlich, uninteressiert und ignorant. Aber vielleicht muss das so sein, um die aufgerufenen Preis ehalten zu können.