Hekou Hotels with Pools

It's my first time to stay in this hotel. It feels good. The transportation is convenient, the environment is nice, the waiters are very friendly, and they provide free breakfast.

We stayed at the hotel only for 1 night and we believe it met the expectations. If you are looking for a place close to the border with Vietnam (walking distance), this is your place. - Staff: Very nice and helpful people. We contacted them through WeChat in advance and they were very helpful in quick answering us; - Room: Ok. This is an old building, with an old decor so don’t expect a 5 stars hotel room but it is spacious, with air conditioner and the bed sheets were clean. - Location: Amazing, especially if you plan to cross the border to Vietnam. The hotel is 10min walking from to the main building. If you are looking for a place to chill and relax, maybe you could find better options. However, if you are only looking for practical place to sleep for 1 night, it definitely does the job! 👌🏼

The stay was all good but the bottled water provided within the room likely had been filled up with tap water. I became so sick when consuming it on the train. I only drank water that day. And after being so sick (vomiting and becoming super sweaty) it only became worse as I drank more of that bottled water.

The overall experience is good or bad, write it separately Bad review part: The service attitude is very poor. When I want to use the washing machine, I call the customer service to ask if I can use it. The customer service looks like I am martyrizing him. I have traveled many times and have never seen this in other hotels. Later, I thought that forgetting that I don’t like to answer the phone, then add WeChat communication. The customer service sent me this 🙂 (what does it mean that I don’t want to care, but the experience as a guest is undoubtedly extremely poor) (there are pictures and recordings) I made four calls that day. The first one was to ask how to get to the hotel from the train station. The second one was to find the hotel near the residential area and ask where the customer service was. The third one was that the hotel did not have a front desk. I called to ask how to stay. The fourth one was to ask the washing machine. All are reasonable as the needs of the guests, and the last call is about 9:30 in the evening. This store is like a king in the process of meeting the reasonable needs of the guests. But the demand is solved, that is, the attitude is very poor. It is not very happy to make people travel. Not the responsibility of the hotel, but the part of my stay experience is very bad: (My check-in time is 20240131, I don't know if it will be improved after that) I don't know if the downstairs is building or unloading. It is very, very noisy. I can hear the hum of the car at two o'clock in the morning, which especially affects the rest. (There are also video and image recordings, which are taken in the hotel room, and the noise I recorded can be heard when the volume is turned on) Praise part: The room as a whole is fine, consistent with the photo. The bed is moderately hard and the toilet is separated from wet and dry. (There are two lights in the toilet, one is not bright, but the other is still bright, so it doesn't matter) The environment of the community is very good! A lot of green plants are very happy to walk! The clothes can be washed and dried on the top floor (the first floor is the top floor), but the washing machine in the homestay is a bit dirty. After my clothes are washed, there is a smell. After washing the clothes, I went downstairs and bought a bottle of 84 to soak the clothes. It is not recommended to use. If you go to the port to live, it is ten yuan expensive. Although the room does not have this layout, the stores I met are warm and cute. If there is any question in the room, they will give me a good answer. I also introduced me to a lot of local things and even went to participate with me, and the experience was much better. Let me give you a reference, everyone chooses it.

It's good. It's convenient to park underneath, but it's a bit dark. The security guard used a flashlight to light it up for me. He was very welcoming. The lights in the room were a bit dark. The breakfast was great, rich and tasty. The location is good, the balcony can see the Vietnamese old street on the other side.

The room is clean and smell-free, and the supporting facilities are complete. The bathroom is separated from wet and dry, and the scenery outside is also good, making people who are traveling feel like they are home!