Forenom Aparthotel Helsinki Kamppi - Contactless Check-IN

A relatively cheap hotel with a good location. There were many restaurants nearby so we could easily go out to eat. Laundry was free and laundry detergent was provided. On the last day, I had a problem with the toilet in my room breaking down on its own and the water kept flowing, but they fixed it by email.

Location is good but service is worst First of all, there is no reception, so in order to enter the room, you need to receive a pin code by email in advance, but I was never informed of this by either the hotel or Trip.com, and no email arrived. (Of course, write down your email address when making a reservation) I couldn't even enter the building at night in minus 10 degrees, but when other guests entered, I barely made it inside the building... I didn't know the room number, so I called the hotel number, but the staff seemed to be sleeping so I couldn't call them. It says it's a 24-hour service, but in reality it takes 30 minutes just to contact you. +Trip.com also says it offers diamond preferential treatment, but in reality, if you consult that the hotel cannot be contacted, the AI ​​will respond by telling you to contact the hotel. When I was connected to a counselor, I had already contacted the hotel. I told the hotel that I didn't receive an email, called the email address again, and only then did I receive a link in the email. Even after receiving the link, you need to upload your passport and go through additional procedures. I went through a lot of trouble to get the pin code, but the door on the floor wouldn't open. The building's front door and room doors open immediately, but only the 6th floor door does not open at once. This also doesn't open, so a guest on another floor opens it. They tried different speeds several times and succeeded only once. It was the worst because it was so difficult to get into the room. Other guests looked at us and consoled us by saying that they were like that yesterday too.