Sleep Inn & Suites Hennessey North

We booked multiple rooms and rented their event center for a family reunion. 4 days before the event, Christina Chon called to let us know that the air conditioning in the event center had broken down, but she had a back-up AC, so we told her we’d keep the booking as long as there was some form of AC. (Highs in the upper 90s here). Today, the day before the event, Christina called cussing and swearing that the back-up AC had broken down, the guests who were in the event center were calling her because it was f***ing hot (her words). She said the back-up air was on, but couldn’t produce enough cold air to be effective. When we said we already had out-of-town guests booked at the hotel, and would just have to go on with the event. She then said, “Then don’t be calling me bit**ing when it’s hot!” I have friends who own an HVAC CO. just 20 miles away, and suggested she call them to get a portable AC unit until she can get repairs. Her response was, “I’m not renting a f***ing portable unit! I’ll just give you your money back!” And she hung up. When I tried to call her to explore solutions, she yelled, “Stop calling me!” And hung up again. I’ve been a business traveler for many years, and have traveled across the U.S. and Canada. I’ve stayed in luxury hotels…and places that likely rented rooms by the hour. But, I’ve never experienced such poor and unprofessional customer service as I have today, from Christina Chon, in my own hometown. We’ll never book them nor recommend them to anyone. If you’re considering booking this place, you should go anywhere else.