Best Heriot Hotels

"Here’s a nicer version for your hotel comment:   Lovely traditional garden house with beautiful furnishings and a serene atmosphere. Plus, a very special and charming team member—Donna, the Hungarian hunting dog—makes the stay even more memorable! 🐾   Everything is just perfect here. ❤️❤️❤️ My first choice in the city!!"

"Breakfast and afternoon tea are good. Family of three can request a queen bed The front desk may arrange rooms with small beds. Stayed two nights because I just arrived and felt super nice. Cancelled the hotel in the city and added one night. I changed a room the next night. There were so many mirrors in the room. It was mainly in the morning that Baidu made this hotel so famous that it was one of the world's most famous Lingyi castles, which caused us to be afraid, but the children were very happy. It's a different kind of experience. In addition, the hotel has an owl eagle breeding park, which can be reserved for eagle feeding when you are over 16 years old."

"Simple and speedy check-in, great breakfast Great sized room, very friendly team"

"Excellent service from all staff including check in and breakfast. Nothing was too much trouble"

"Have visited Melville and had fantastic experiences ,and have recommended the castle to family and friends who also enjoyed. Visited on the 13th January met by a not very happy front of house. My 89 year old mother also stayed …my mum had something to eat , dinner came we asked for condiments waiter returned minus cutlery 10 minutes passed cutlery at last. We sat in the bar for a drink were met with sorry no brandy or Guinness not the bartender’s fault. Quests at one point were waiting at the bar whilst the bartender collected glasses elsewhere again not his fault. Morning came mums full Scottish was excellent I had smoked haddock that was inedible poached egg was fine , no side plates for toast . Check out was the worst once again an unhappy front of house . I queried the bill which was£130 more than we had purchased she asked if I was sure and could it be ordered from my mums room. She said she needed to talk with manager. Who asked her to check out all invoices after approximately 15 mins I had had enough, my partner went to deal with this issue again left waiting we decided to leave his bank card and left . On the way home we received a call the the same woman to give us the good news that we only had to pay for what we had like she did us a favour!! Most of the staff were lovely just need proper training. Would not recommend or return."

"We were offered an upgrade to a suite at a much reduced rate and accepted the offer. The room was huge comfortable and well equipped for a pleasant stay. However the room and bathroom looked as if they hadn't been used for a while. In need of an update and tired it also could have been cleaner. A bit disappointing. On saying that the rest of the hotel was very clean, comfortable and welcoming. Staff were all helpful and friendly, and attentive. The food was excellent and the menus had a great selection to choose from. I would definitely visit again, but as the standard rooms are more modern and comfortable I would ask to view any room before agreeing to any update"