7 on Marine

The accommodation impresses with its exceptional breakfast, friendly staff, and convenient location near shops and the ocean. Guests appreciate the spacious, clean rooms and luxurious amenities.

We stayed 2 years ago and loved it so booked again for 4 nights. We requested a quiet room We were not given the room (6) we were booked for but a dark ground floor room with no outlook and no privacy. The curtains had to be kept drawn all day. It was next to reception with accompanying noise. Despite repeatedly asking for an explanation none was forthcoming. We were told an alternative room was available/ then told it was being used/ then told we couldn’t look at it/ would have to get permission and so on. We were told that despite load shedding ‘everything worked except AC and hair dryers. In truth nothing worked except dim ceiling lights and Wi-Fi. Given the ongoing issue with load shedding surely a 5* venue should be self sufficient. When asked when load shedding was taking place we were told to down load the app! How about putting up a notice. We found the receptionist to be dismissive with a tendency to minimise issues rather than address and deal with matters raised. We felt that there was an issue with reception staffing having been told that someone had been ‘brought in to sort things out’. Staff there seemed to have just started and reluctant to take responsibility.

A lovely guesthouse on the seafront in Hermanus. Spotlessly clean throughout, lovely room with free standing bath. Great lounge area with honest bar and deck overlooking the sea from which we saw whales one morning. Fabulous breakfast, great hosts and a 5 minute walk into Hermanus. Also opposite a lovely tapas beach bar called Ficks which is well worth a visit. Highly recommend.