Whale Coast All-Suite-Hotel - DCC Hotel Group

Excellent service, convenient location, very clean, extremely comfortable beds!. Everything we needed for our short stay!

Absolutely lovely stay. An unusual hotel positioned within a small shopping mall, all of the hotel is located on the 1st floor with shops below. But it’s shut at night so no issues with noise. The room was 2 storey and massive. Was handy to come back after a meal out and be able to grab a bottle of wine to take back to our room to enjoy the view from our balcony. Breakfast was lovely, full English plus continental. Staff were lovely and underground secure parking was available. Location was perfect, a short walk down to the bars and restaurants on the seafront, where you could watch whales from the shore. A free lido is available at the seafront too!

Apartment was a nice size and looked beautiful on arrival, very clean but very cold. Very limited cooking utensils and trays to cook on. Had to ask three times for cutlery as not enough for us all to eat together. Hot water ran out after one person showered - probably 10 mins, we were told the hot water system here works like a kettle you have wait for it to reboil so leave 30 min between showers - there’s 6 of us!!. Both complaints were made at 930am at 2115 we were offered a change of room!! Breakfast was awful, beef sausage was served raw on telling manager I was told it would be taken off bill 😂 it was a package holiday already paid for. all the breakfasts had to be pre ordered the night before and everyone was served the wrong items and it was cold. We were made to feel very unwelcome at breakfast on arrival, staff were lovely but management didn’t want to know. We booked through independent travel rep who I sent complaints too, they had email confirming everything was now sorted - this was a lie, at this time no one had been to see us. We decided to go out and buy what we needed for the rest of our time at the hotel. Luckily we were only booked in for 3 nights. Also scheduled power cuts were at inconvenient times between 1830 till 2030 but again we were not pre warned and had a slip of paper put through the door after the power had gone out. This hotel is not a luxury it’s a basic apartment where you need to supply your own essentials. Surrounding areas were beautiful and welcoming. Very local to everything to have an enjoyable stay and local shops under the hotel made buying food and essential items easier

Very nice at this hotel, but slowly they shall have to think about an upgrade. the things that were great at the unit was the bedding and the kitchen with its utentils. In our bathroom , the plug for the washbasin did not work and in our bedroom , the bedside lights did not work. The remote for the TV was also absent. I just felt that for a 4-star hotel, these things should be in order. Then please take care of your personal belongings. I left one of my jackets in the cupboard and it is now lost. They could not found it. The braai was also not cleaned and I had to go and buy my own grid because the one supplied was very dirty.

Unfortunately whilst staying at the hotel I had an accident but the staff were amazing even took me to the hospital and helped with the discussion with the doctors. The apartment was so big and spacious. Ok the view over the car park wasn’t the best but beyond it the view was great. So close to bars and restaurants and to the lovely coastal walk.

What a beautiful place to visit, the place was super clean the staff was super friendly the breakfast was amazing and very convenient the shops are just downstairs ,i would recommend the place 100% and i will definitely come back.