South Mimms/Potters Bar

This hotel is not kept well at all , rooms well over charged for what they are and I’m currently in process of talking to customer service as I’m not happy with what I paid and value at all , hotel is grubby and needs tlc and the staff all spoke in different languages to each other I find this rude we had a double room with one towel , coffee machine at breakfast was giving cold coffee , the pancakes was dry Poor hotel

Good location with parking reasonable food available. Staff are trying their best to please. Ed the barman is improving every visit. After staff rotation, the ambience went down but is starting to return. Hopefully the laughter and fun will return

Super friendly staff , Ed for sure for great guy , food is fantastic a new menu has just become available with all kinds of new burgers and sides , and a wonderful nights sleep I would recommend anyone needing a place to stay around this area , this is it

Worst hotel I've ever stayed in. This was actually a physical nightmare there were untold amount of kids running round the hotel screaming and shouting jumping off the window sills and tables in the bar where me and my husband were trying to relax. The situation was completely out of control. The running around was going on till gone midnight. Even In reception hoardes of children jumping off the customer chairs with their dirty feet and people have to sit on them, they were doing handstands and cartwheels all over the place. The behaviour was completely unacceptable. I will never visit this hotel again not one person stopped the out of control behaviour. This was not just a few children either. Nobody should have to put up with this all night and not be able to have a drink or meal in peace. My whole stay was ruined. Disgusted the lady manager did nothing and I also spoke to other guests who were not at all happy either. Not one member of staff asked for them to stop running around. Its a bar area not a playground and till at least gone 11pm is absolutely disgusting. Then still running round hotel past midnight. Hotel had no control.

I want to say a massive thank you to the front of house team Teniya , Diana , Karen and Katrina for their spectacular service I would definitely recommend this hotel and would definitely return the beds are super comfortable and the breakfast was lovely

Unexpectedly, the best Premier Inn I've stayed at in ages! The staff in the restaurant were exceptional - shout out to Diana and Tenija who were both so personable and professional yet fun. Check in pleasant and easy. Parking on arrival - discounted as a guest to £7.00 per 24 hour period using a code from check-in. Room as standard for Premier Inn. Nothing special but as you expect and adequately comfortable.