Hilton Head Resort

I wouldn’t give them a Star at all. I am writing to express my extreme frustration and concern regarding an incident that occurred at your hotel during our stay yesterday. My family and I drove three hours to attend a gymnastics meet at your hotel. Upon arrival at 12:30 pm , we found no valet attendants outside, so we parked in a handicap spot and placed our parking ticket on the dashboard, as is customary for us. After walking a few feet to the entrance, we were greeted by valet attendants who were inside the building but made no mention of any issues with our parking or that we should not have parked in the spot. We attended the meet, which concluded around 5:45 pm, and we remained inside the building until approximately 5:45 pm before returning to our car. We have a luxury vehicle that is regularly serviced, and the car notifies us immediately of any mechanical issues. On our way out, however, the tire pressure system alerted us that we were losing air. With almost loosing control of the vehicle, We pulled over on the highway and discovered that there were *seven slashes* in our rear passenger tire! I immediately contacted the hotel, only to be told by Marah, the manager on duty, that there are no cameras in the front of the hotel, only in the back. I was informed that she would need to speak to the valet team to investigate, but no one could explain how this happened. This is a serious matter. My family was put in extreme danger due to this act of vandalism. Had we been traveling at a higher speed or not caught the issue in time, this could have resulted in a catastrophic accident.It is clear that either the valet staff or someone parked next to us caused this damage, and the hotel must take full responsibility. This is not just an inconvenience—it is a life-threatening situation that could have ended much worse. We are appalled by the lack of accountability from your hotel staff, who seem unwilling to take responsibility for what happened on their property. I am demanding a thorough investigation into this incident, as well as appropriate accountability. This is a serious safety violation, and Hilton should not be allowed to avoid responsibility. I will not rest until this matter is resolved in the correct and just manner.This is an unacceptable situation, and I will make sure that Hilton is held accountable for the damage and endangerment we experienced. Jan,28,2025 I woke up To unauthorized charges on my card for over 900 dollars . This place is ragtag resort do not stay here . I will be contacting the FTC, and my lawyer.

Love the location ! A short walk to the beach. I loved how the beach was not too crowded and there was a beach bar to grab a drink or food . The resort has many amenities including an onsite cafe and indoor pool . The condo we stayed at offered everything we needed.

Mustangs was very good with the service recovery after we were given a bad room with a poor view. He personally made us feel special We will be visiting again and we will look for Miustafa he was professional and and told us about his rise from guest services

The room was outdated , furniture in horrible shape. The chairs on the patio were uncomfortable. Our TV was not working. The room smelled stale. The coffee in the gift shop was horrible. The whole experience was horrible. Thank God we only had to be there for one night. Four stars , try 2 . We will not be back.

Don’t let short walk fool you a good 10+ min walk to the beach No in condo washer/ dryer - wash room available but pricey to to do loads Outdated Needs TLC Not a “resort” Beach shuttle on resort only run very limited times Cocos was amazing best part of the stay at this location Pool was ok kids enjoyed Our unit did not have a balcony - will never do that again - Overall for the price not bad but personally will never stay here again

The resort is okay if you are watching your travel dollar. Our unit (3408) was not well cleaned prior to our arrival. Dusty HVAC cover, mold in the master bath, unclean shower curtain and a bloody smear on the main bathroom wall. There were crumbs left on top of the refrigerator. The owner of this unit should look at a different cleaner. Confidentiality is out the window with our parking pass (placed in the vehicle window) containing our name, unit number and dates. It would be sufficient to print the expiring departure date. The property management that we dealt with were fine and professional but have limited say in the overall maintenance. The boardwalk was a nice route to the beach and was enjoyable. This, and central location, is why it did not receive a one star. To the owners, take care of the maintenance and cleanliness. If you are renting out your unit, remove the furniture covers.