Saigon Center Apartment Hotel

Booking was challenging, as they are not a HOTEL but an apartment. On the day itself, the host has failed to gave us information on how to check in and gave us the room number details. We had to keep calling the Trip customer support in order to get a hold of them. We were skeptical of the reviews given as we had booked the room way before there were reviews written but decided to give it a benefit of the doubt as we already arrived Ho Chi Minh. Room was very dirty and dusty when we first checked in. Bedsheet was dusty and crumpled. Towels doesn’t feel fresh at all. There is beg bugs on the bed. Rooms are infested with ants from the main door all the way to the fridge, balcony, and toilets. They offered to switch room at a different building. But there were no difference, the other room they offered had a stench and also infested by ants. They asked housekeeping to come in, but it was only a temporary measure. The ants keep coming back, they told us they will refund us on the last night for the “inconvenience “ And asked us to change room AGAIN because they are calling the “exterminator “ to come in on our last night. The ant colonies infestation has been there for quite sometimes and only now they decided to get an exterminator which i highly doubt will do the job as the host are trying to cut cost. When we checked out, they send us a message said that because we didn’t change room therefore the refund is forfeited.

Overall stay was good. Comfort bed and good amenities within the vicinity. The cleaniless of the aprtment is just below my expectation. The toilets , they really need to scrub, the kitchen cabinets and utensils need to thoroughly clean and wipe. Also required to wear ready prepared slipars in the aprt as the floors are greesy n oily feel. Loving the area which is a good community where u can shop, eat and exercise at the park behind.

It has great view of Landmark and very easy access to grocery and FamilyMart right in front of the condo. Literally walking distance to Landmark shopping mall. The condo has washing machine, fridge, kitchen but no microwave. I don’t trust their cups, utensils and pots so we don’t use it. The floor unfortunately is very slippery. Idk why but I have to wear slipper once I touchdown into the house. Toilet is very dull and need deep cleaning. However, service is good. Need to use WhatsApp to communicate and they will arrange ppl to clean etc..

A disappointing experience. The customer service lady tried her best but there is such a low standard of cleaning and furnishing in these apartments. The listed amenities are false and should be removed from the Trip app / site

Very good view

Very good service, clean rooms, very delicious Vietnamese food. I'm very satisfied