Guest User
May 12, 2025
It was a self-service check-in, but the store did not send the access control code and room code in advance, so I had to wait at the outer gate for half an hour before someone came to follow me in. In addition, the environment outside the hotel, including the appearance of the hotel, was seriously inconsistent with the description in the pictures. It was not the building in the photos at all. It was a small alley in the middle of the street. It was surrounded by dilapidated residential buildings and there were terrible mosquitoes in the middle of the road. On the day of departure, the Ctrip late check-out privilege here could not be used. Just because I left the hotel 20 minutes later (I had told them that I was not feeling well), the store asked the cleaning lady to directly detain the guest's luggage and issue a ticket. It was unreasonable: I had to go out to withdraw money to pay the ticket, but At this time, I couldn't contact the store, and there was no service staff in the store. I contacted the store through Ctrip and waited for nearly an hour before someone came to pick up my luggage, but I missed the flight back to China that day! I tried my best to catch the plane but still missed it. I arrived at the boarding gate 5 minutes late. I was so upset at the time, but because I was in a hurry to return to China for business, I could only rebook a flight at 2 a.m. that day. When I returned to China, it was already more than 6 a.m., and I had to go to work, which was very hard. The store refused to give any form of compensation for this, and the attitude was very unreasonable! I strongly recommend that Ctrip blacklist this store and stop cheating consumers!
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