The Secret Garden Guesthouse

"I have never seen such a bad check-in experience! The following is a lesson learned from blood and tears: 1. **Bad service attitude**: The front desk staff had a cold face throughout the whole process. When asking about delayed check-out, they directly replied, "The rule is 12 o'clock, there is no room to renew", without even an apology; 2. **Poor hygiene**: There are unknown stains on the sheets, the bathroom floor drain is blocked, causing water to overflow to the ankles, and there is even hair from the previous guest on the edge of the toilet; 3. **Aging facilities**: The air conditioner roars like a tractor, and I can't sleep all night. The so-called "luxury swimming pool" is actually a small turbid pool, and even the lifeguard is not on duty; 4. **Hidden consumption trap**: The drinks in the mini bar are expired and not marked with prices. When checking out, they forcibly deduct the "corkage fee". After arguing, they even threatened to "call the police if you don't pay"; 5. **Misleading geographical location**: The "direct subway access" in the promotion actually requires a 20-minute walk, and the surrounding area is full of construction sites. The construction noise in the middle of the night is comparable to a bombing site. **Summary**: I spent five-star prices, but the hotel is not even as good as a budget hotel! I strongly recommend avoiding this place, and the management should collectively study "how to do the service industry"! "

I have never stayed in such a bad hotel. It was small, dirty and smelly. I didn't sleep all night.