Harbour Plaza North Point

I've had one of the most frustrating stays I can remember. Even though I can't say it was really hotel's fault, just a bad sequence of events. When I first got into my room, the room had a bit of a smell.. nothing terrible, it's almost 30 years old hotel and well carpets etc. also the hotel doesn't provide drinking water and there is only a box of tissues in the bathroom. What was worse, was that wifi was very unstable, when I tried to contact front desk about it, I couldn't reach them because of the ridiculously long queue for check in or they wouldn't answer the phone. Also the toilet was a bit dodgy, but it mostly worked. In the morning at 5 some guests made really a lot of noise, so at 6 I came to the front desk to complain about all, because, well, there won't be queues at such time. The receptionist offered to change me to a different room. Few hours later, I wanted to take a swim, but the pool was closed despite sunny weather.. apparently the government issued a storm warning. At that time I just wanted a refund and leave the place, but they would refuse, just insist on the room exchange. I went out for the day and when I came back there was an hour-long queue at a reception desk, which I refused to join. I asked concierge for help, but the guy refused to help me and had really bad attitude. So after loud argument with the men, I stormed directly in front of the front desk and demanded my new room. They gave it to me in 30 seconds and after I called to fix the wifi, rest of my stay was actually pretty great. The harbour view from 31st floor is really nice, especially early in the morning. All in all, if one expects a 4-star hotel, this is not it. However for a budget accommodation (as was the price I paid) it is more than nice.

Spacious rooms and good location. Room amenities could be improved a little but service is good and the pool is nice for a quick dip in the heat.

The hotel is in a very convenient place, near MTR station and lots of restaurants nearby