Regal Riverside Hotel

I arrived in early evening of the first day of ***** New Year, the check-in process was fast and the concierge service was good. They acceded to my request for a slightly late check-out the next day. They also had a small gift pouch with 2 cookies for the holiday, which was another nice touch. On the day of check-out, I had to temporarily leave my large luggage with them for a few more hours, the process was fast too. The only issue is the room is showing its age, some wooden panels inside the room have some stain. The bed, floor and bathroom they all seem reasonably clean though. The amenities in the room were also decent, kettle, dryer, dental kit etc. Overall, for a budget price for a stay on LNY day, it was value for money.

I had such a pleasant stay at this hotel! The location was fantastic – right next to a cute little park, which was perfect for relaxing and taking in the surroundings. The hotel is also close to a lovely river walk, ideal for an evening stroll, and the bus stops nearby made it so easy to get around the city. One of the best parts was the variety of dining options downstairs. There were so many choices, so we never had to go far for a delicious meal, whether it was a quick snack or a full dinner. The hotel staff was incredibly accommodating to all our needs, always friendly and willing to help. They really made us feel welcome. I would highly recommend this hotel to anyone visiting Hong Kong – great location, comfort, and excellent service!

I recently stayed and wanted to provide some feedback regarding my experience: Cleanliness: Unfortunately, the room was not properly cleaned and had noticeable dust, which was disappointing. Service: I attempted to contact the front desk several times, but my calls went unanswered, which caused inconvenience. Value for Money: Considering the price paid, I did not feel the accommodation offered good value. The experience did not meet my expectations for the cost. On a positive note, the hotel’s location was convenient and well-connected, which was a plus. I believe the hotel could benefit from improvements in cleanliness and customer service. I hope this feedback is helpful for future guests.

The bus stop is in front of the hotel convienient to go anywhere! Mtr is also tho same prices with buses so just go with buses

Hotel staff was so rude and not attentive at all. Room size is good but very old hotel. Approximately 1.2km walk to Shatin station.

This is a hotel that loves to show off about its facilities like a swimming pool and a gym but it fails to get the basics right. There are no sockets next to the bed so you can't charge you phone or computer which relaxing in bed. The part of the room where the kettle and tea are doesn't have socket either (please see photo) so I had to move the kettle to next to the TV to boil water. The wifi was unaccessable. I rang the reception - no resposnse. I had to go all the way downstairs to get assistance with this. When I mentioned that nobody answered the phone all the could say is 'we're busy' - no apology. Finally I paid for the shuttle bus. A receipt was not even provided so I was concerned whther they would even remember that I had paid for it. These may all seem like small things but together they add up to a very unfulfilling experience. Unless you are really desperate for a cheap hotel, I wouldn't recommend staying here.s