Frandia
November 29, 2024
I’ve never given a 1-star review before, but this hotel absolutely deserves it. Everything was fine until I had to store my luggage until 8 PM on the SAME DAY as my checkout. That’s when things started going downhill. First of all, their ad says they offer free luggage storage, but that’s only until 6 PM. And here’s the worst part: if you go past 6 PM, even by just a few minutes, they charge you 100 HKD per bag. We told the girl at the desk we just wanted to go out nearby to grab something to eat, and she arrogantly told us that we couldn’t exceed 6 PM because they need to “take care” of the bags, and it takes up their time and effort. Seriously? What kind of “effort” could possibly justify charging 100 HKD per bag for just a few extra minutes of their time?
I’ve traveled a lot, and no hotel has ever treated me this way, especially by trying to charge such an outrageous fee. It’s honestly insulting. I will NEVER return to this hotel and would never recommend it to anyone. Horrible experience.