The Fullerton Ocean Park Hotel Hong Kong

總的來講，這次體驗真的很棒，首先我想説一下就是餐廳的那個職員戴眼鏡的，他超他服務態度超級好，我忘記他叫什麼名字，反正他是戴眼鏡的，今天穿了一個西裝，然後我覺得公司去誇獎一下他吧十分友好，因為我跟他講了，我的先生那張卡掛在那裡，然後我説用他那張卡去付款，然後他真的幫我走了兩趟去解決這個問題，然後我想説就是酒店的那個泳池十分有好有小朋友的救生衣，而且告訴我們小朋友必須穿，然後我的小朋友不小心掉進水裡，幸虧有救生衣就覺得酒店做得很好，還有就是180度的那個海景真的很不錯，我終身難忘小朋友在這裏度過了美好的假期我感覺下次還會再來，然後還有那個餐廳的東西很好吃十分的美味，感覺就是服務態度也很好，冰淇淋很好吃巧克力味特別好，然後還有門口的小熊貓照相做得非常棒，就是六星級酒店的服務了，而且很細心很細心，謝謝你們。

非常滿意的一次家庭入住，環境安靜優美，有度假的feel，酒店提供的接駁巴士也很方便前往靠近的地鐵站和海洋公園。順便説一下無邊泳池很哇塞，有小孩同行的記得給他們帶泳衣。

酒店依山傍水，房間在香港算超級大，設施齊全，房間全海景，心曠神怡，遠眺大海，酒店泳池設計超美，無邊泳池，海天一色。有接駁車去海洋公園

背山面海，環境好！服務貼心，去海洋公園有免費穿梭巴士，客户窗户對着太平洋南中國海，是渡假的好地方！3樓有無邊際泳池可以適當運動一下！

有優點也有缺點： 優點： · 客房本身温馨舒適，窗外景緻很美。 · 特別感謝2025年11月5日的客房部清潔員（來自中國大陸）。她就像天使一樣——總是面帶微笑，服務極其周到，甚至主動詢問是否有可以改進的地方。她的服務態度無疑是我在全球數千次酒店住宿中遇到過最好的。 · 退房時，前台員工Dordon（拼寫可能不準確，他來自加拿大，身着深藍色制服）提供了出色的服務，態度既專業又友善。 不足之處： · 辦理入住時，我明確要求一間泳池上方的房間，因為我在網上看到圖片後，這正是預訂本酒店的主要原因。然而，前台員工Jimmy卻為我安排了一間東塔樓、靠近海洋公園過山車的房間。一進入房間，我立刻發現與我的要求不符，便致電要求更換。Jimmy表示會查詢空房情況，於是我下樓到大堂等待。在等待30分鐘後，我才被換到西塔樓泳池上方的房間——這才是我最初要求的房型。需要指出的是，所有泳池景房都位於西塔樓，而非東塔樓。 · 不幸的是，我的新房間可能是最為嘈雜的一間。房間正對面有兩扇員工通道門，其中一扇是供保潔裝卸，頻繁響亮的關門聲不絕於耳。此外，一個飲用水站就近在咫尺（酒店不提供瓶裝水），其產生的持續流水聲非常擾人，令人不適。 · 當時我已是筋疲力盡，不確定再次換房還需要等待多久，加之隨後還有安排，因此沒有要求再次更換房間。 · 另一問題發生在退房前。11月6日上午約11:30，我致電前台詢問最晚退房時間，並提及原因是我的航班在晚上。一位帶有香港口音的男性員工（不是Jimmy或Dordon）生硬地回覆道：“如果您想住到晚上，需要付款額外費用！！” 他假定我想佔酒店便宜，這讓我十分錯愕。提供至少一小時的寬限時間是酒店的普遍做法。 · 我試圖用輕鬆的笑聲緩解尷尬，他隨之大笑附和。我重複了我的問題，澄清我衹是想了解最晚退房時間，他最終回答：“12:30！” · 這次經歷讓我意識到，向某些缺乏同理心、會先入為主地認為客人意在索取特殊待遇的員工解釋原因，有時反而會適得其反。 建議： 部分身着灰色制服的男性前台員工或需加強客户服務培訓。酒店行業需要真正樂於服務他人的精神。如果本身就不喜歡與客人打交道，或許是時候重新考慮自己的職業道路了。雖然並非所有香港本地員工都不禮貌，但關於服務態度的某些固有印象，確實仍會不時顯現。 Pros and cons: Pros: · The room itself was lovely and offered a great view. · A special thank you to the housekeeping staff member from ************** on November 5, 2025. She was an absolute angel—always smiling, highly attentive, and even asked if there was anything she could do better. Her attitude was, without a doubt, the best I have encountered across thousands of hotel stays worldwide. · At check-out, Front Desk Staff Dordon （not sure of the spelling; he is from Canada and was wearing a navy blue uniform） provided excellent service with a professional and friendly attitude. Cons: · At check-in, I specifically requested a room above the swimming pool, as that was the primary reason I booked this hotel after seeing the pictures online. However, the front desk staff member, Jimmy, assigned me a room in the East Tower, near the Ocean Park rollercoaster. Upon entering, I immediately realized it was not what I had asked for and called to request a change. Jimmy said he would check for availability, so I went down to the lobby to wait. After a 30-minute wait, I was finally reassigned to a room in the West Tower above the swimming pool—which was my original request. It's worth noting that all swimming pool view rooms are in the West Tower, not the East Tower. · Unfortunately, my new room was one of the noisiest. There were two staff access doors directly opposite my room, one of which was for loading laundry, resulting in constant, loud door slamming. Furthermore, a drinking water station was situated very close by （the hotel does not provide bottled water）, which created a continuous flow noise that was highly disruptive and unpleasant. · I was too exhausted to request another room change at that point, unsure of how long it would take, and I had commitments to attend to afterward. · Another issue occurred before check-out. On November 6 at around 11:30 AM, I called the front desk to inquire about the latest check-out time, mentioning that my flight was in the evening. A male staff member （with a Hong Kong accent, and not Jimmy or Dordon） replied abruptly, "If you want to stay until evening, you need to pay an extra fee!!" I was taken aback by his assumption that I was trying to exploit the hotel's policy. It is common practice for hotels to offer at least a one-hour grace period. · I tried to ease the tension with a light laugh, which he mirrored. I repeated my question, clarifying that I was simply asking for the latest check-out time, to which he finally replied, "12:30！" · This experience taught me that explaining the reason for a request can sometimes be counterproductive with certain staff, who may lack empathy and automatically assume guests are seeking special treatment. Suggestions: It appears that some of the male front desk staff in grey uniforms could benefit from additional customer service training. Working in hospitality requires a genuine desire to serve people. If one inherently dislikes interacting with guests, it may be time to reconsider their career path.