Hotels near Katy Asian Town, Houston

For the price it’s totally worth it paid $165 for two nights. Everything was clean and the room was huge. I was a little scared at first because we thought we were booked at the other Palacio Royale inn next door which looked a little sketchy. The doors of that one was on the outside straight to the parking lot, classic drug spot. I was a little worried about parking my truck there overnight but they had a security guard patrolling in his car all night. Wouldn’t take my little kids here but for me and my wife it was perfect.

Everything is fine, not bad, very close to the place of work, there is no Chinese food nearby, but there is a Haidilao, very quiet at night, the disadvantage is that the office desk is right next to the air conditioner, the wind is blowing outside the wind network, it is very cold.

This hotel is very bare minimums. Supposedly eco-friendly type environment. White walls, basic everything. Room: Bed is comfortable. They only provide two towels. No good channels on TV so limited selection. No NBC, ABC, golf channel etc. Restaurant: excellent food, providing fresh scrambled eggs, sausage, fresh hash brown patties, but the staff didn’t keep up with garbage. So many people at breakfast. The dining area is vey loud. Pool area is tiny. Minimal shade outside, especially by pool so water is too warm. Not really impressed what we paid. Other choices in the Katy area that are more welcoming.

Let me count the ways , rooms are small as hell not like the one in Rosenberg Texas their alot bigger then the ones here, and barely any towels and their so small and the pillows flat, no laundry to wash nor dry that was a lie, no breakfast not even a bag breakfast that was a lie, the ice machine doesn't work , they have a sofa machine that doesn't take change but gives out change that doesn't work downstairs but has no sign that tells u that, then theirs no person hardly ever works at the desk been their 3 times and noone ever their smfh ,when their is she acts like she don't want to work she is to busy beening on her phone, halls smell like Mary Jane constantly when u tell her she acts like oh well just like the ice machine oh well , when u go outside the side doors u can't get back in the card key doesn't work so if u want back in the same way u came u better put something their to hold the door open so u can, smdh ! Only thing that was nice to look at was the blue pool not heated , Not a place I would ever stay at again rather go to the one in Rosenberg at least every thing works their and coffee any time u want it not just for breakfast either!!!! I won't be back , u can believe that!!

On 2/7/2022 I made a reservation online for a 10 night stay at the Hampton Inn Houston-Katy. On 3/8/2022, I modified the reservation to a one night stay. Upon checking in on 4/13/2022 at around 11 pm, Brenden confirmed that we would only be staying for the one night. On 4/14/2022, we left the hotel. No belonging were left in our room. Since covid, we have been receiving our receipts via email for our records. We left the keys at the hotel and thought nothing was out the norm. I realized that in the afternoon, I had not received my receipt. I checked my credit card statement and saw two charges from Hampton, $207.93 and $1465.84. I contacted customer assistance who directed me straight to the hotel. The manager, Stephanie refuses to refund the money. She called me a ”lier” (her words) and said that when we checked in we directed Brenden to change the reservation to ten days. She also said that belongings were left in the room. I assure you that neither is true. If we were staying 10 days, I would have modified the reservation to make sure we would have a room a head of check in. In stead of just admitting to making an honest mistake, she insulted my integrity and has basically stolen my money for services I never wanted or approved. I have the confirmation to confirm the stay of one night only. There were no belongs left. When I looked at my reservation on my phone on 4/13 it was one night. They deliberated changed it to 10 and are calling me the lier. I assure you that any future stays will be at the Comfort Inn. I want my funds refunded to my card, but I am still waiting on a call back.... not holding my breath. They seem to manipulate the truth and insult customers.

Lets start off by being told I had to move truck from the front area where you unload. Apparently 7 min is long enough when the managers wife wants to park there, so she could park in the shade. We unloaded part of my truck into the room but was not finished when I received a call telling me I needed to move. As we unloaded into the room we found a pair of dirty socks rolled up on the floor. I brought them to the front and received a hearty ”I'm sorry, that's funny” On night number 2, I went to sit down in the chair and found a whole hardened chicken nugget stuck to the side, lucky thing I was hungry. Bawahahahaha. Breakfast is not served but I was informed that McDonald's does, no kidding Sherlock! I understand that people are still concerned about the Covid, but I just stayed in another Comfort suites in Beaumont Tx. and it was fantastic, with breakfast. Day four, while sitting in my Nugget Chair a roach ran across my leg and onto the bed. I won't bother you with the staff because they (on person) are almost non existent. The room is cleaned okay but feels dirty, including the tables and desk (sticky). Decor looks like it was purchased at a hotel sale. The size of the room is standard. As for the Internet, well i'm using my hot spot to write this review because internet is terrible and continually cuts out. My stay ends tomorrow and instead of extending my stay another week, I walked over to the Hampton Inn and booked a week there. I know they are friendly, the rooms are clean and I won't be treated like a second, third class citizen. I stay at choice hotels a lot because of work but I will never stay here again. And before you say, this guy is just a pampered little bleep, you should know I stay in some real crappy places on the road but when i'm in Katy Texas, staying at Comfort Suites I expect more.

From the moment I walked in the door, I was greeted with a welcoming smile from Miss Deborah at the front desk. She checked me in efficiently and asked if I needed anything, assuring me to let them know if I did. The next day, after returning from work, I met the housekeeping manager, Kristopher. He assured me that they are there to assist in any way possible, no matter how big or small, I had to check out after 18 days to go home, and Kristopher was there to assist me. He went above and beyond, and his staff was amazing. Another front desk person, Ashlyn, was very professional and communicated very well. If I ever have to stay anywhere again, this would be the first place I would select. The hotel was always clean, the breakfast hot and wonderful. No complaints of noise the entire stay. Perfect for families or business.

My stay was very nice. Everyone was pleasant and very helpful.