New Beacon Walden Hotel

The scenery is invincible, next to Yiai Lake, Huangmei Opera Theater and Xinhua Bookstore. The hotel service is also very considerate. Special thanks to Xiao Xu at the front desk for his thoughtful and considerate service and providing high-quality services to customers.

The hotel and the Convention and Exhibition Center are in the same building. The navigation guided me to the entrance of the Convention and Exhibition Center. The room was nice and I could see Yiai Lake. I was basically satisfied with everything else. The only problem was that the toilet in the bathroom might not be well sealed due to the bad smell of the sewer elbow. obvious. The breakfast was passable, with freshly cooked Xiangyang beef noodles, but not delicious.

1. The service attitude of the staff (from the doorman, the front desk to the restaurant, etc.) is relatively cold, most of them have no smiles, and they are not proactive and enthusiastic. 2. The air conditioning and heating in the room (called executive deluxe room) were insufficient. It was very cold when we first entered the room. It took several hours to turn it on to improve it. I asked the staff to come to work and it was heated up at night (we checked in in the afternoon), and I got another oil tincture. The heater (encountered for the first time in a five-star hotel) raised the temperature a little. The entire hotel is cold, from the lobby to the restaurant. I wonder if it could be due to disrepair? 3. There is a smell in the toilet. 4. What I particularly need to complain about is the breakfast. After staying in the hotel for two nights, the breakfast on the first day had less variety and most of the food was cold. A group came to check in the next day, and the variety was a little richer. When the restaurant waiter clears the table, he throws the table scraps directly to the ground without wiping the table. Breakfast is not as good as a three-star hotel. 4. The overall feeling is that the hotel service, equipment, staff attitude and enthusiasm are not good, and the operation is not standardized. Does not match the level of a five-star hotel.

The breakfast food was good and varied. However, it was a bit disappointing that there was no heating or it was too weak. If they had added a little more bathroom amenities (like body lotion), it would have been good overall.

It should be one of the best hotels in Huanggang. The room is spacious and the environment is quiet. The hotel’s hot pot is very delicious😋

Convenient transportation! The environment is very good!