Guest User
May 2, 2025
Bad, bad, bad! Too bad! I rarely write reviews so seriously, so I must write a good review for this hotel! After booking the room, I reminded the hotel to put the two rooms together as much as possible. They did a good job in this regard and booked the rooms in advance. But the room was really bad because we arrived late at night, after 10 o'clock. Otherwise I really have to move and change hotels. ! The room facilities are too old! The room was moldy, the walls were cracked, the ceiling was falling off, there was dirty paper and dirt under the bed, and the hot water was actually from an electric water heater! We came to Rongsheng Kanglv, but found such a shabby house! The TV didn't work, the maintenance guy was quick but it was too late and didn't want anyone to bother us! That night I communicated with the front desk about how the hotel would handle the room difference, and they said they would give feedback to the hotel management, but there was no news until the next morning! I took the initiative to contact the front desk again. The first service staff said that there was no way to solve it and the room was just like that. Later, someone else came and I asked their housekeeping department to come and check the room! The housekeeping department came to the room and began to apologize to me, and their attitude was quite sincere! I didn’t want this to ruin my trip, so I just gave him a breakfast voucher and stopped worrying about it! I got angrier and angrier as I thought about it at night, and the front desk still hasn't apologized!
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