__wap1355001****The hotel is new, the rooms are spacious, the facilities are complete, the layout is reasonable, the lighting is good, clean and hygienic, the parking in the courtyard is sufficient. When I checked in, I asked: ”What time is breakfast?”, and the waiter replied: ”When I have finished, I will tell you together!” So, the whole process, I will never dare to snor again, and stand and wait for the little girl to order. The waiter's handling is not a big deal, but this self-centered hospitality is still not as pleasant as the guest-centered. These little girls may not know that there was a salesman in the Beijing department store in the last century called Zhang Binggui, who summed up the sales method of ”one question, two contact and three”, that is, at the same time receiving the first guests, greeting, taking care of, and appeasing the next seven or eight guests. His quality service won wide praise from customers, and was rated as a model laborer in the country, becoming a standard bearer in the national service industry. Looking at the hotel waiter, I went downstairs in the morning and passed the front desk and asked the waiter where the breakfast was. The waiter didn't lift his head: ”Opposite!” Too lack of politeness to the guests. After breakfast, I went back to the room and passed by the front desk. I found that the phone rang for a long time. The waiter just didn't answer and even simply broke it. At that time, I thought, if I am a guest who calls, how anxious! When checking out, the waiter did not have half a word to see off. Generally speaking, the hotel environment and hardware conditions are good, but the quality of the waiter needs to be greatly improved. It is necessary to guide the waiter to be warm, polite and friendly to the guests. In this way, the hotel can be deeply popular.
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