Sapphire Hotel Hue

The accommodation provides clean, affordable rooms with helpful staff and central location near transport and dining options. Guests appreciate comfortable beds and varied breakfast options.

There's a lot of good I can say about this place but not everything ws so, I'm afraid. Maybe it was the heavy rain that got me down but maybe not. On the positive side, the room probably looks and feels better than the photos. The bed was soooo comfortable. But on the negative side, the Air Con didn't work properly and, despite reporting this, nothing changed. Coming back after a soaking wet & humid day there was no way to dry or even air our wet clothes. The room then stank a little bit of damp. But on the upside, we got fresh towels & drinking water each day. Another positive was the breakfast. The egg & tomato omelette with bread was delicious ('coffee', not so much). Compliments to the happy omlette chef. Moreover, when I had an early start one day, she started breakfast early...just for me 😊 Thank you again 🙏 However, I was then a bit disappointed when I left that morning in torrential monsoon like rain. Because when I asked for an umbrella so I could go to the meeting point 5 minutes away, I was quite curtly told (by another member of staff); 'sorry we don't do that'! When I came back that evening there was nowhere for me to dry my footwear. But ALL of that being said...the member of staff who helped us get a good rate for a taxi to the airport deserves praise. Moreover, she was always pleasant, clear & helpful (H'uong I believe was her name but I apologise if I have spelt that incorrectly). Excellent customer service 😊