Guest User
June 4, 2022
Ctrip is still trustworthy. I have been to Sunac Bay Peninsula three times, and this time the experience was the worst. I don’t want to go there anymore. The rooms booked in the previous two times were both cheaper and better than this one. This and The promotional pictures are completely different. There is no Internet in the room, and the one I booked with my friends did not have Internet. Fortunately, Ctrip's customer service solved it. The hotel's customer service is probably not in Sunac Bay Peninsula. When I opened the room, I knocked on the door for a long time and no one opened it. There is no way to come and solve it without the Internet. It is just a telecommunications problem. Fortunately, Ctrip's customer service solved it. For the first time, I did not give five-star praise! Later, Ctrip customer service helped to change the room. The room has Internet access. There is no table on the balcony, not even a stool, let alone the rocking chair in the promotional picture, and there is no hanger. I poured air-conditioning water on my body, and it was almost ten o'clock after changing the room. I was too lazy to move and had to spend the night. I hope that Ctrip will also review the hotel. The promotional pictures and rooms must be consistent!
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