Guest User
April 14, 2024
1. The air outlet of the air conditioner in the room is facing the head of the bed. No matter how you adjust the angle, it is the same. Even if you turn the wind speed down, there is still a gust of wind blowing towards your head. I couldn't stand it in the middle of the night and had a headache. I called the front desk to ask the service staff to come up to deal with it, but the waiter couldn't deal with it. Later, I contacted the colleagues in the engineering department to deal with it. Later, I came up to have a video call with the colleagues in the engineering department and they couldn't deal with it. The engineering department said that they would have to go to work the next day to deal with it. Then the waiter asked to see if there were other rooms to change. After that, he notified us that there were the same room types that could be changed, but we needed to pay extra! ! ! We were really speechless. The hotel's own problems actually required customers to pay extra to deal with them. This was the first time I encountered such a weird service after staying in so many hotels... In the end, we could only take the pillow to the end of the bed and turn the angle. You know, it took so long to do it. It was already past two in the middle of the night. 2. Because I didn't turn the quilt over to check before going to bed the day before, I woke up the next day and found that the quilt was so dirty. We wanted to vomit. See the pictures for details. The pictures may not be able to clearly restore its dirtiness, but it is indeed dirty. This hotel is one of the most expensive ones in the area, but I didn't expect such facilities, such service, and such hygiene.
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