TIAN XIN HOTEL

The sanitary environment was worrying: there were hairs on the bed, and the cleaning staff even claimed that it had been cleaned. I had no choice but to ask to change rooms, but I saw 2 rooms, and they were almost the same! There are blood stains on the walls in the room,🤮. Environment: There are no lights in the corridor at night, so there is potential for violence. Service: We were traveling and booked for two days in a row. We went out to play in the morning on the first day and asked them to clean it up for us. However, we came back at 4 pm and it was still intact. We were thirsty at the time, so we asked the cleaning staff to get 2 bottles of water. The manager came over a minute later and said, "There are 2 bottles of water in the room a day. If you take more, you will have to pay!" We retorted, "Your room hasn't been cleaned yet, how can you get 2 bottles of water a day?" The manager immediately softened his attitude and said he would clean it for us. Since we were too tired and wanted to take a nap before going to dinner, we didn't let them clean it and only ordered new ones. Slippers and toiletries. The most annoying thing is that before checking out today, we called and told us that we wanted to delay our check-out for half an hour so that we could have a meal first and then pick up our luggage. The front desk firmly said no, and half the day's room fee would be charged if we exceeded the check-out time by one minute! hehe! When checking out, the front desk asked me to give them a good review. Where do you want it to come from? Let your manager see for yourself, what kind of praise it is!

Good location and good service

Generally speaking, when commenting on the facilities of this hotel, the only positive thing I can say is that the female front desk has a good attitude and considers customers. The hotel parking lot can only be entered and exited once, and there is a fee for entering again. There are too few umbrellas at the front desk on rainy days, and the sound insulation is so bad! I can hear the snoring next door! The kettle is broken! The pillows were uncomfortable and made it difficult to sleep. So if you want to live there, make your own assessment. The location is still very convenient. The attitude of the staff is very good, except for the hotel hardware problem. I hope the boss can improve it! ! !

酒店地理位置優越，就在市中心商區，靠近呼倫貝爾古城以及步行街，吃喝購物很方便，周圍雖然有免費停車，必須要耐心才能找到，前台服務好，房間寬敞舒適，洗澡水舒服

第一次入住這個酒店 酒店裝修很豪華 服務人員態度很優秀 前台工作人員也給予了百分百的服務 下次還會繼續來

房間乾淨整潔，舒適，寬敞明亮，服務周到，就在商業街上，交通也很便利，下次再來海拉爾首選天信商務酒店。