The Old Bridge

Wine Shop and Ambiance: The hotel’s wine shop is celebrated for its extensive selection and knowledgeable staff, offering expert recommendations. The overall ambiance is warm and welcoming, with a focus on creating a pleasant atmosphere in both dining and social areas.

We visited The Old Bridge for a special family meal and booked the private dining room. The points given are for the food which was delicious. However, the experience at The Old Bridge was ruined by the lack of customer care and general common sense. At the time of booking the private room, we were told that the £100 (not had to pay a fee for the room before!) would be deducted from the final bill. We arrived for our meal, ate our meal and paid the bill and left (with the £100 accordingly deducted from the bill). Much later in the evening we received a call at home from The Old Bridge, informing us that we had been incorrectly told at the time of booking and on paying the bill that the £100 would be deducted, as it is not deductible. The Old Bridge caller rudely asked for the £100 to be paid immediately and when we asked to speak to the manager they were unavailable. Even after asking the Old Bridge caller to re-consider as it was their mistake that their staff had on 2 separate occasions confirmed the £100 would be deducted, he refused to re-consider. The Old Bridge is not what it used to be and we are unlikely to return - a very disappointing experience. I would not recommend The Old Bridge and there are much nicer eating establishments who value their customers.

We have loved this place over the years and came here for a special occasion. The staff in the wine shop were incredibly knowledgeable and we picked some exceptional wines, the staff in the bar also very helpful. Our waitress in the restaurant Erin literally couldn’t do enough, her knowledge on wine pairings was great and due to staff shortages in the kitchen and a wedding on, she rectified a late meal straight away. Would highly recommend. The staff are great so you won’t be disappointed with the hospitality.