Iberotel Casa Del Mar Resort

If I can rate this hotel more than 5 stars, I will do so. Those people are hospitality gurus, the way they treated me and my family made us all overwhelmingly happy. Every single detail was taken into consideration and exceeded my expectations. -Once in the restaurant my son was hesitant and in seconds the chef made him a special order that suits his taste. -Snacks and pizzas are so yummy. -The hotel is nice and cozy. -The views are relaxing. -Super clean Rooms, Pools and restaurants. -The main restaurant served seafood several times. However, It was never smelly and this is a plus. -Access was available to Jaz Casa Del Mar's lovely sandy beach. Words won't express my feelings when the hotel sent me a complimentary birthday cake on my birthday and another compliment was sent the next day (fruit platter, nuts and maccarons😋😋) Special thanks to reception team members (Mohamed for his close follow up on any issue, Ibrahim for his complement and Philopater for receiving us). Special Thanks to the pool bar men (Abd El Salam and Mina) they served delicious coctails 😉👌 -Special thanks to Ali Barakat in the Snacks bar -Special thanks to Ali & Hamdoun in the main restaurant. -Special thanks to Mohamed from the room service team. -Special thanks to Fares at the beach. -Special thanks to Sentido's team for making our vacation an unforgettable one. Will be back again soon ISA All the best...

From the time we arrive, staff were very friendly, nothing was too much trouble. Ibrahim in housekeeper was excellent and created some wonderful towel art Bar staff Abd and his team in the Lobby Bar very attentive and created cocktails based on our favorite spirit. Abanoub in the pool bar knew our drink preferences for the day ⭐ Last but not lease Zakariya in the restaurant brilliant and Head Chef willing to cook food to order⭐⭐ Hotel Duty Manager round each day to enquire about our stay and if we had any issues they resolved them. We look forward to visiting again soon

Just returned from a fantastic two weeks holiday at the Iberotel casa del mar and already planning our next visit, we have stayed at a few different hotels in hurghada but this was by far the best hotel ever, every single member of staff deserves a special mention because they all made our holiday memorable, always smiling and couldn't do enough for us. Food choices were excellent even for fussy eaters, alcohol was top class and plentiful. Animation team worked tirelessly and tried to involve everyone. The whole resort was spotless and every day management team spoke to everyone to make sure you were 100% happy with everything. I would recommend this hotel to everyone you won't be disappointed and we honestly can't wait to return.

The best hotel in which I was so far in Egypt. Beautiful views as well as the whole facility. Everything kept clean and tidy. Service at the highest level, along with all the hotel staff, animation team and restaurant staff. A great choice for a holiday, I will definitely come back here!

As we come to the end of our 10 days here i just had to write about our experiences. This is our second visit to this hotel, almost 5 years to the day since our first holiday here. We remembered having a lovely relaxing time in 2019 so it was a no brainer to come back. There are several aspects to the hotel that make it stand out for us. The first is the staff, honestly we have never been anywhere (and we’ve traveled quite extensively) where the staff have literally ALL been so pleasant, happy and helpful. Nothing is too much trouble, it’s clear they all enjoy their work very much. Special thanks to Ibrahim at the pool bar by Little Italy. What a guy, our glasses were rarely empty, always happy to refill them with a smile and the happiest of dispositions. Another favourite place is Little Italy, a lovely place for lunch with amazing food and again great service. This is also open in the evening for a meal once during your stay. The menu at night is different and absolutely divine food, the steak is particularly good. The same waiters as in the day so they must work extremely long hours, but treat everyone so well from the start of their shift to the end. This time of year is fairly quiet so there’s never a problem getting a sunbed, a table in the dining room or served at the bar and because its not at capacity it feels incredibly chill. The food in the main dining room is plentiful, varied and quite clearly prepared by chefs who definitely know what they’re doing. We honestly didn’t have a mediocre meal, let alone a bad one. Again ALL the waiters were brilliantly attentive and cheerful. This time round we have a room on the road side of the hotel. Its quite noisy, thankfully I brought earplugs but next time we’ll definitely request a room away from the constant revving and honking. Some nights it felt like a racetrack on fast and furious! My only little niggle from the whole 10 days was the mattress on the bed is too hard for my preference. We asked for a topper after a couple of days which was provided no problem but didn’t make a massive difference. Our bed at home is extremely soft so this felt like sleeping on the floor to me, but again its MY personal preference and not the hotels fault. Our room was kept beautiful clean, towels changed daily and 2 large bottles of drinking water provided daily. I brought my own kettle etc but no need as it was all provided, i had completely forgotten. Last but not least reception and the lobby bar. Both well run, well staffed, and amazing latte and strawberry mojito’s. There was also a singer or musician in there every night for entertainment. We’ll be sad to leave tomorrow but know we’ll definitely be back, and this time before 5 years have passed.