Katriya Hotel and Tower

The breakfast variety and deliciousness were praised. Guests appreciated the spacious, beautifully decorated rooms and excellent views. Staff provided a comfortable stay with extra efforts.

PROS: Breakfast. CONS: Everything else. LOCATION: A few minutes from main road. REVIEW: Stayed Nov-2024 for 2 nights in Premium room with breakfast on 6th floor. It looks like a 4-5 star hotel as you arrive, doorman taking luggage from taxi to reception. Huge beautiful reception with 3 counters for different services and a travel desk nearby. Then the horrors begin. 15 minutes to fill out foreigner forms to check-in. The 2 working lifts extremely slow in travelling, the 3rd lift was out of order for our stay. The 6th floor corridor smelt and looked like it had water damage. Room smelt musty on entering, left the fan on for a while to disperse the smell. A lot of the woodwork and in the bathroom looked mouldy from water damage. Safety deposit box was locked. Asked reception 2 times, 1st time they said they will send someone, then they finally admitted that all safes in the hotel were locked. Didn’t use the mini fridge as when the fridge door was opened a blast of super-hot air hit you from inside the fridge. Wifi not working in room after 1 hour on the first day. Reported to reception who said there were problems. No wifi for 2 days except in the reception area. No plastic bottles of water but 2 glass bottles with resealable caps containing water. Not sure where the water originated from so did not drink it. 2nd day the key-card required reprogramming after lunch time. 2nd day room was not cleaned in the morning when we were out. It was cleaned after 15:10pm. After returning we then noticed no towels in room at 20:25pm. We telephoned reception, housekeeping and duty manager but no reply. We saw and asked the housekeeper and reception but still no towels. Returned at 21:55pm and still no towels. Warm towels (from dryer I suspect) finally delivered at 22:15pm. Final day there was no running water at all in the morning. Reported it to reception at breakfast and it was fixed when we returned from breakfast. Swimming pool was not in use and under maintenance. Internet reviews show it has been like this for months. The biggest problem is the customer service. All the staff didn’t care and answers to questions were “5 minutes please” and nothing happened. Breakfast was good, a wide selection of Indian and continental foods.

Mamatha Nice to stay here ***** with family.....peace full place and very calm .... service also very fine ...... receptionist miss mamath helped alot while check out..if we come to City agin definately choose this hotel...... keep it up.