Hotel Mim Ibiza & Spa - Adults Only

I stayed at the hotel for just one night, arriving too late to check in. I always try the first night like this, and if I like it, I continue my vacation there; if not, I book another hotel. The room was tiny, the smallest room I've stayed in anywhere in the world during the year and a half I've been traveling in Europe. But it said it was 12 square meters. The bed was wedged into the wall on three sides. Upon entering, I could smell a strong, rather unpleasant bathroom smell. When I showered, huge cockroaches appeared on the sink counter. I killed them and flushed them down the toilet. I have a real phobia of that insect. Never in my year and a half of traveling and staying at various hotels, and in no 4-star hotel in the world, had I experienced anything like this. It was almost 2 a.m. In the morning, I reported it to the front desk, and the person there responded that it's normal in Spain. That I should get used to finding them. I'd like to clarify that I lived in Barcelona for two years a while back and traveled around Spain since I was a child, and I'd never experienced this in a hotel or in my student apartment. I don't consider that response acceptable. The hotel sent me an email explaining that they have a company that audits the cleaning service. I think they should do a thorough fumigation in addition to cleaning. It's not good, it's not normal for those insects to exist. It's a basic hygiene issue. And even more so in a hotel of a certain category or price. One issue that encourages insects is the wainscoting in the bedroom and bathroom. I checked out after the reception response and went to another hotel in Playa d'en Bossa to spend the rest of my stay, paying much less, with an ocean view and no insects on vacation.